Visitor Information

Maintaining contact with family and friends is important to everyone in HMP Dovegate. Key information on visiting times, procedures and policy available here.

The initial pathway back to a new normal will be a gradual process with social distancing and safety precautions in place, this is to ensure that our residents, their visitors and our staff remain safe.

Visiting capacity will gradually increase as time goes on, and in the interim period we will be still operating the very successful Purple Visits, the capacity on this will be less than it has been as we will now be facilitating social, face to face visits

Please be kind and patient to the visits team as we begin this very exciting transition to welcome you all back into the establishment. 

PLEASE NOTE: Lateral Flow Tests

We are now offering contact visits for all visitors as long as a negative lateral flow test is produced prior to the visit. The visitors will need to obtain a lateral flow test from their local pharmacy or order them online through the Gov.uk website. Test will not be provided by HMP Dovegate. 

The tests must be taken on the day of the visit, no later than 30 minutes before the visit start time and presented to the staff in the Visits Bungalow upon arrival. Failure to produce a negative test, or refusal to participate in testing, will result in a no contact visit. A positive result will deem the visit cancelled and entry into the establishment will be refused.

Face coverings must still be worn throughout the visit unless exempt, in which case proof of exemption must be provided. All social distancing restrictions and instructions from staff must be adhered to; failure to do so may result in the termination of the visit. Children under the age of 11 do not need to take part in the testing and can have physical contact with the person they are visiting.

Physical contact will be permitted at the beginning and end of the visit only.

Social visiting times

Social visits take place everday between:

09:00 - 10:00
10:30 - 11:30
13:30 - 14:30
15:00 - 16:00

To book a social visit

  • Email visits.dovegate@serco.com (these emails are monitored Monday-Friday) with as much information as possible
  • Call the Visits Booking Team on 0800 8778951 between the hours of 10am and 12pm and 1pm to 3pm, Monday to Friday

To book a Purple Visits video call

  • Download the Purple Visits App on a smartphone or tablet and register on there.
  • Download link here
  • All bookings can be made directly through the App.

Court bookings go through the Offender Management Unit (OMU), they are not handled by the Visits Booking Team.

Please note: the phone line and email are not covered on Bank Holidays.

To book a legal/video link visit

Emailing prisoners at HMP Dovegate

Email a Prisoner has become a vital tool for family and friends to maintain strong family ties. Complementing traditional methods of communication whilst respecting the security arrangements necessary in the transferring of prisoner communications. This service is offered in our establishment in conjunction with UNILINK.

Exchange voicemails and speak directly with Prison Voicemail

Prison Voicemail is an award-winning service enabling approved family members to exchange voicemails and speak directly with a loved one in prison. The service is used by over 17,000 people and is frequently referred to as a lifeline for maintaining family ties. Visit prisonvoicemail.com for more information.

Can money be taken in for a prisoner?

You can send money by debit card, you will need the prisoner number and their date of birth. Go to www.gov.uk/send-prisoner-money