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Visitor information

HMP Dovegate are pleased to invite families, friends and legal visitors to our welcoming environment.

Should you have any queries regarding your visit, please email [email protected] and we will endeavour to reply at the earliest opportunity.

Social visiting times

Main prison

Day Morning Afternoon
Monday 09:00 to 11:30 13:30 to 16:00
Tuesday   13:30 to 16:00
Wednesday 09:00 to 11:30 13:30 to 16:00
Thursday 09:00 to 11:30 13:30 to 16:00
Friday 09:00 to 11:30 13:30 to 16:00
Saturday 09:00 to 11:30 13:30 to 16:00
Sunday 09:00 to 11:30 13:30 to 16:00

Therapeutic Community

Day Morning Afternoon
Tuesday   13:30 to 16:00
Thursday   13:30 to 16:00
Saturday 09:00 to 11:30 13:30 to 16:00
Sunday 09:00 to 11:30 13:30 to 16:00

How to request a social visit

All bookings for social visits should be made through the Purple Visits app.

  1. Download, log in or sign up - Download the Purple Visits App. If you have a Purple Visits account you can log in, if not, simply create an account.

  2. Social visits - Click the menu icon on the top left and select 'social visits', then 'request social visit'.

  3. Your contact - Select the resident on your contact list who you would like to request to visit.

  4. Who? - Select any additional participants you wish to join. Anyone  you wish to join (including children) need to be added an have a verified account.

  5. Choose a slot - Choose a day and time that is available for you to request.

  6. Check, confirm and request! - Check the details, confirm, and then click request to submit!

Your request will then need to be reviewed and the establishment will notify you via the Purple Visits app, and email if the request has been accepted.

Should you experience any issues with the app, please do not hesitate to get in touch at [email protected].

Read the Purple Visits app guide Watch a demo of the Purple Visits app

 

Purple Visits purple and white logo

How to request a video call

The Purple Visits app also offers a video calling option to help you and your loved one stay connected.

As above, download the Purple Visits App. If you have a Purple Visits account you can log in, if not, simply create an account. Then tap on the 'Request Video Call' and follow the prompts.

Note: Court bookings go through the Offender Management Unit (OMU), they are not handled by the Visits Booking Team.

How to request a legal/video link visit

Face to face legal visits are available Monday to Friday 09:00 to 11:30 and 13:30 to 16:00 excluding Tuesday mornings

Legal visits via video link are available Monday to Friday 09:00 to 17:00.

Bookings can be made by email to [email protected]. Please provide as much information as possible. This mailbox is monitored Monday to Friday 09:00 to 16:00.

Alternatively, bookings can be made via telephone on 0800 8778951, this phoneline is monitored Monday to Friday 10:00 to 12:00 and 13:30 to 15:00.

Please note: the phone line and email are not covered on Bank Holidays.

Other ways to keep in touch

Emailing prisoners at HMP Dovegate

Email a Prisoner has become a vital tool for family and friends to maintain strong family ties. Complementing traditional methods of communication whilst respecting the security arrangements necessary in the transferring of prisoner communications. This service is offered in our establishment in conjunction with UNILINK.

Exchange voicemails and speak directly with Prison Voicemail

Prison Voicemail is an award-winning service enabling approved family members to exchange voicemails and speak directly with a loved one in prison. The service is used by over 17,000 people and is frequently referred to as a lifeline for maintaining family ties. Visit prisonvoicemail.com for more information.

'Families and Significant Others' department

Family Support Team contact details (for any other non-urgent queries only):
Tel - 01283 829 501
Email - [email protected]

Sending money

You can send money by debit card, you will need the prisoner number and their date of birth. Go to www.gov.uk/send-prisoner-money.

Your visit

Maintaining contact with family and friends is very important to everyone in HMP Dovegate. It is important that visits are carried out in a respectful manner and therefore we ask that prisoners and visitors adhere to the following rules.

All visitors must bring 2 forms of ID, 1 must be photographic and 1 for a proof of address for every visit. Failure to bring ID may result in that person being refused entry into the prison. If children do not have a photographic ID then a birth certificate or a red book is acceptable.

Please note – the lists below are not exhaustive.

Violations of any of these rules may lead to the visit being terminated and a restriction on future visits. Prisoners are reminded that they may be charged under the prison rules; and visitors are reminded that some violations may be an offence under the Prison Act 1952.

Our aim at HMP Dovegate is to provide a safe, secure and respectful environment for all prisoners, visitors and staff.

Thank you for your co-operation.

Visitor conduct
  • NO ITEMS may be given to prisoners or received from prisoners whilst in the visits area. Anything unauthorised could result in police intervention and/or possible arrest.

  • Prisoners and visitors will not behave in a threatening, abusive or disrespectful manner to each other, and staff.

  • Removal of lanyard and/or wristband will result in a terminated visit and a possible ban from the establishment.

  • If you appear under the influence of alcohol or any illicit substance you may be denied entry to the visits hall.

  • Children must be supervised by the person who has brought them to the visit, this includes when playing in the children’s play area. Children must remain at the allocated table or play area and must not walk/run around the hall. If the carer of the child/children needs the toilet the children must attend.

  • Visitors to attend their allocated table on arrival and not attend the cafe until the prisoner is seated at the table.

  • Each visit will be allocated a table. Prisoners and visitors will remain at the table and not walk around the hall, unless the visitor wishes to purchase refreshments from the café area. Hands must be visible at all times.

  • Prisoners and visitors will comply with instructions from staff and leave quickly and quietly when asked to do so.  Prisoners will leave the table first. Visitors to remain seated until given further instruction.

  • Baby milk and food must be in a sealed bottle/carton. If requested, breast feeding will be accommodated in a separate area.

  • Baby blankets are only permitted for children under 12 months. Exceptions to this are to be authorised by the Visits Manager or Co-Ordinator.

  • Nappies and baby wipes are provided.

  • You may greet the prisoner with a kiss and a kiss goodbye but this must be done in a manner that is not offensive to others. No heavy petting permitted.

  • You may spend upto £50 per visit (not person) in the Purple Visits digital kiosk, these items will be provided to you during your visit. Alternatively you can bring in upto £20 in per visit (not person) in coins to spend in the vending machines available.

Appropriate clothing during visits
  • Ponchos, scarves and blankets must be left in the outside bungalow.

  • All visitors wearing trousers will be asked to turnout their pockets, if the pockets are removed or have holes in them, the decision to offer a closed visit or send the visitor back, is at the visits Managers’ discretion.

  • No metal hair clips/grips to be worn.

  • No pins/badges.

  • For decency purposes ladies bras/camisoles are not to be worn as an external top.

  • Dresses/tops MUST NOT be strapless.

  • Ladies' tops must not be see-through and must cover the breast, back and midriff areas. In addition, cleavage must be appropriately covered as not to offend.

  • Skirts and shorts must be of knee length.

  • Only 1 pair of trousers to be worn. 

  • No ripped jeans.

  • No football shirts to be worn by adults or children.

  • For decency purposes men must not wear vest tops.

  • Any clothing displaying inappropriate or offensive patterns/logos will not be permitted ie: cannabis leaves, racist logos, gang tags etc.

  • Sunglasses, hats and scarves are not permitted (with the exceptions of headwear worn for religious reasons).

  • Shoes/boots must not have steel toecaps or sharp accessories.

  • No bikers clothing.

  • FITBITS and Smartwatches are not permitted.

External shot of grounds and buildings inside HMP Dovegate

Where we are

HMP Dovegate
Uttoxeter
Staffordshire
ST14 8XR

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