A correctional centre demands the best, and our people come to us from a variety of backgrounds. What they will have in common is an an ability to relate to people through exceptional communication and interpersonal skills whilst maintaining the highest degree of integrity, commitment and support the goal of providing world class practices in offender management and community safety. 

Every member of the Clarence Correctional Centre team plays an integral role in ensuring the safety and security of the facility, but also helping to reduce reoffending and improve the safety of the community. No matter the role or function in the Centre, you’ll be making an important difference every day. 

Rehabilitation & Reintegration  

The primary purpose of the Rehabilitation & Reintegration team is to provide a range of programs aimed at reducing reoffending and supports the successful transition of inmates back into the community.

To support a positive outcome for inmates and the community, the Rehabilitation & Reintegration team help facilitate: 

• education and vocational programs to increase education levels and develop skills leading to recognised qualifications;
• inmate employment opportunities to develop skills and experience;
• offence related programs to address the root cause of offending;
• life skills programs to increase awareness and promote personal development, with support from family and significant others;
• wellbeing programs to improve social skills and confidence;
• pre-release planning and social services to support successful reintegration; and
• continuous cultural and spiritual support to promote wellbeing, respect and decency.

The Rehabilitation & Reintegration team work closely with Correctional staff, Industries and Health Services on a day to day basis to ensure a holistic approach to supporting the best outcomes.

Rehabilitation & Reintegration roles

• Program Delivery Officers
• Senior Psychologists
• Psychologists
• Cultural and Religious Advisors
• Vocational Trainers
• Education Facilitators
• Education & Training Coordinator

Industries & Business Services

Serco will provide inmates with the opportunity to participate in meaningful work experiences in the Centre. These work experiences will be supported by training and formal qualifications to ensure inmates develop and improve their work skills, this will ultimately contribute to enhancing post-release employment prospects. The Industries team will use their own previous trade experience and qualifications to impart knowledge, supervise and upskill inmates.

The Industries & Business Services team work closely with Correctional staff and the Rehabilitation & Reintegration team on a day to day basis to ensure the best outcomes.

Industries roles

• Industries Supervisors
• Trade Instructors
  • Metal Fabrication
  • Small Engine Maintenance / Repairs
  • Grounds & Horticulture
  • Waste Management
  • Woodwork
  • Bakery
  • Laundry
  • Kitchens
• Kitchen Supervisors

Businesss Services roles

• Job Centre Facilitator
• Employment Coordinator
• Employment Scheduling & Remuneration Officer
• Logistics & Distribution Coordinator
• Procurement & Administration Officer Canteen Facilitator

Sentence Management

The Sentence Management team is responsible for ensuring the lawful detention of inmates, provision of case management practices in line with rehabilitation and reintegration standards and recommending inmate security classifications and placements. The Sentence Management team is made up of two streams:

• Sentence Administration
• Case Management

The Sentence Administration stream uses strong administration skills and capability to coordinate all record management functions and services that pertain to the detention and release of inmates.

The Case Management stream works directly with inmates providing end-to-end case management in order to reduce their likelihood of re-offending.  

Sentence Management roles 

• Sentence Management Unit Manager
• Sentence Administration Coordinator
• Sentence Administration Officer
• Case Management Coordinator
• Case Planning Officer

Facilities Management

The Facilities Management team encompasses multiple disciplines to ensure the functionality, security, comfort, safety and efficiency of the Clarence Correctional Centre by integrating people, place, process and technology.

The Facilities Management team has responsibilities for the day-to-day planned and unplanned maintenance of all buildings and areas. These tasks are performed via a hybrid operating model of outsourced labour and directly employed staff across a number of functions including plumbing, electrical, HVAC (heating, ventilation, and air conditioning), cleaning, grounds maintenance, water waste treatment and general building repairs.

Facilities Management roles

• Technical Coordinator
• Electrical Supervisor
• Plumbing Supervisor 
• Cleaning Leading Hand
• Building Supervisor
• HVAC Technician
• Electricians
• Plumbers
• Cleaners
• Administration Assistant – Facilities

Centre Services and Support 

In addition, Serco will require various support to enable the Centre to operate efficiently. These roles will be integral in assisting operations achieve the Serco’s key operating principles.

Centre Services and Support roles

• Training Manager
• Training Officer
• People and Capability Advisors
• Clarence Workforce Coordinator
• Senior Administration Assistant
• Administration Assistants  
• Audit Officers
• Security Compliance Coordinators
• Logistics & Distribution Coordinator
• Procurement & Administration Officer Canteen Facilitator
• WHS Coordinator

Recruitment process

If you would like to pursue a career with Serco, you will go through the following recruitment journey, which will take approximately 12 weeks. 

1. Online Application     

All applicants will be required to apply online, where you will need to complete an applicant profile and upload your resume. You will receive an automated email confirming receipt of your application.

You can apply for roles directly via this website. When roles are advertised, links will be added to this website that will direct you to the online application.

2. Language, Literacy and Numeracy (LLN) Online Testing          

You will then be invited to complete an online LLN assessment, which covers aspects of reading, writing, oral communication, learning and numeracy to confirm your ability to undertake the role you have applied for. You can practice a similar test using this sample link. This is a sample test only and not the full test that will form part of the recruitment process. This sample test provides feedback on whether you may require more development. 

3. Screening & Video Interview

If successful in the LLN assessment, you will then be invited to complete a Pre-Recorded Video Interview, where you will be required to record yourself answering specific behavioural based questions.  

4. Round Robin Interview, Panel Interview or Assessment Centre

Depending on the role you have applied for, if successful in the Video Interview, you will be invited to either a Round Robin Interview, a Panel Interview or an Assessment Centre.

A Round Robin Interview involves spending time with different interviewers who will ask questions on a specific topic.

An Assessment Centre involves a number of aspects that will take place over the course of day, including:

• Welcome & Introduction 
• Behaviour Based Interview
• Team Work Exercise
• Report Writing Exercise, if required dependent on the role requirements
• Agility Test

A Panel Interview involves being asked to respond to a behavioural and situational questions by a panel of interviewers.

5. Online Testing          

If successful through the interview process, you will be invited to complete Online Psychometric and Emotional Intelligence testing to access your ability to empathise with others and assess others' emotions

6. Second Interview      

Depending on the role you have applied for, you may be invited to attend a second interview, which will involve in-depth behavioural, situational and technical questions.

7. Probity & Medical Assessment           

If successful through the earlier stages of the application process, you will be asked to undergo probity checks and medical assessments, including:  

• Two (2) Work reference checks
• A National Criminal History Check
• Various security checks and clearances
• Health questionnaire and if required pre-employment medical and or physical functional assessment
• Drug and alcohol testing
• Verification of qualifications including transcript and current licences, if required

8. Verbal Offer

If you are a preferred applicant, you will be verbally offered a position pending employee authorisation and clearance by Corrective Services NSW.

9. State Approval          

Once you accept your verbal offer, Serco will coordinate your employee authorisation and clearance by Corrective Services NSW.

10. Formal Officer         

If your application is approved, you will be given a formal written offer that sets out your terms and conditions of employment including your start date.