GSA ASTRO
Federal Acquisition Office (FAS), Federal Systems Integration and Management Center (FEDSIM), ASTRO Program Management Office, has issued awards in ten pools on ASTRO. The ASTRO Master Contract provides a total solution for any organization’s requirement across ten functional pools. Total solution is defined as any combination of support that is integral and necessary to the service-based requirements within the scope of the Master Contract and task order award. While designed to meet DoD requirements, ASTRO may be used to support both DOD and non-DOD customers if the requirement is within scope.
The ASTRO scope includes operations, maintenance, readiness, development, systems integration, support, and research and development for manned, unmanned, and optionally manned systems, robotics, and platforms, as well as the services that support those systems, robotics, and platforms. These systems, robotics, and platforms may be based on land, air, sea, and/or space.
ASTRO spans many areas of expertise and includes any and all components required to formulate a total solution to a requirement, except for those services and products specifically prohibited in this program. Solutions may include Ancillary Support Services and/or Ancillary Support Products. Requirements may call for solutions:
- That cross over multiple disciplines
- Include ancillary support services and/or products
- Require commercial and/or non-commercial items
- Require professional and/or non-professional labor
Serco provides comprehensive support to defense clients, helping address new strategic threats and accomplish difficult missions. Our services cover various stages of the lifecycle, including research, acquisition, program management, engineering, modernization, maintenance, logistics, and human capital management. We support all branches of the U.S. Department of Defense, as well as the Intelligence Community. Serco has a track record of success in large-scale modernization programs, offering integrated design and installation capabilities for platforms at sea, on land, in the air, and in space.
Serco is proud to hold four ASTRO pools: Aviation, Ground, Maritime, and Training:
Pool 3 – Aviation: 47QFCA22D0138 – Serco is a key player in the aviation industry, providing comprehensive aviation support with a strong focus on maintenance. We ensure the smooth operation and longevity of aircraft through a range of critical functions, including inspections, repairs, and overhauls. Serco’s expertise, advanced technologies, skilled technicians, and commitment to continuous improvement have made us a trusted partner for aviation organizations, allowing clients to concentrate on core operations while entrusting their aircraft maintenance to a proven industry leader.
Pool 4 – Ground: 47QFCA22D0172 – Serco's ground support contract prioritizes maintenance to ensure the operational readiness and reliability of ground support equipment. Our comprehensive range of maintenance solutions includes routine servicing, inspections, repairs, and replacements. Serco's highly skilled technicians, adherence to industry standards, and investments in advanced technologies enable clients to optimize their ground support operations and enhance overall efficiency.
Pool 6 – Maritime: 47QFCA22D0277 – Recognizing the crucial role maintenance plays in ensuring the reliability and efficiency of maritime assets, Serco offers a wide range of maintenance solutions tailored to meet the specific needs of clients. Leveraging our expertise, highly skilled technicians, and advanced engineering technologies, Serco's maintenance approach focuses on proactive inspections, repairs, and upkeep to optimize the operational readiness and longevity of our clients' maritime assets.
Pool 10 - Training Services: 47QFCA22D0488 - Serco is renowned for its exceptional training capabilities, offering comprehensive and tailored programs that meet the specific needs of clients. Serco delivers high-quality training across a wide range of sectors, including aviation, defense, healthcare, and transportation. Leveraging cutting-edge technologies and a team of experienced trainers, Serco ensures that training programs are engaging, effective, and aligned with industry standards, empowering individuals and organizations to acquire new skills and enhance their performance.
Serco is headquartered in Herndon, VA (Washington D.C. metro area) with locations in 43 states, 4 Canadian provinces and countries around the world:
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Unique Entity ID
- UEI: DKJ1R5ABCN48
- Cage Code: 022Q2
Sustainability Disclosures
Click here to view Serco's sustainability practices
Link to the GSA ASTRO Webpage
ASTRO Related Marketing Materials & News Releases
Contractor Capabilities for ASTRO
- Aviation services supported by aviation professionals dedicated to operational excellence.
- Increase fleet availability, extend asset lifecycles, and improve critical safety and performance metrics.
- Customized onsite maintenance, and fleet management services that minimize total cost of ownership while optimizing fleet availability, prioritizing preventive maintenance and ensuring regulatory compliance.
- Onsite and mobile maintenance and repair services as well as parts and vendor management, and data management.
- Serco provides fleet, fueling, maintenance and repair services.
- Workforce planning and human capital analytics.
- Classroom training.
- Virtual and distance learning.
- Performance support solutions.
- Blended learning solutions combining in-person, virtual and immersive environments, and gamification.
Contractor Key Personnel POC information
Kyle Cormack
ASTRO Program Manager
703-263-6479
Charlotte Hitner
Contracts Manager
757-216-8143
Supply Chain Risk Management (SCRM) Strategies
Risk in our supply chain is managed in multiple ways, before and after award of a purchase order or subcontract.
Serco’s suppliers and subcontractors are qualified using the pre-award due diligence practices set out in our DCMA-approved Procurement procedures. This regime includes steps to confirm that suppliers and subcontractors are technically capable, financially responsible, and otherwise able to carry out the requirements of performance. Standard due diligence steps include pre-award surveys, market research, financial due diligence, verifying the adequacy of business systems, global ethical due diligence, debarment screening, securing representations and certifications, ensuring that required cyber security standards are met, and confirming past performance via Serco’s supplier evaluation database.
Serco’s standard process and procedures protect our supply chain. For instance, we require that sourcing of all parts, equipment and materials is conducted only with the manufacturers of the parts, equipment or materials, or through their authorized distribution network. This practice reduces the opportunity for counterfeit parts to enter Serco’s supply chain, ensures traceability and the chain of custody, and builds strong, transparent, and well documented supplier relationships. We then leverage these partner relationships to get the best available pricing and commercial terms, and to anticipate supply shortages/ obsolescence/ end of life issues so we can identify alternatives in time to avoid supply disruption. Across the Company, all procurement orders are issued in one system of record by procurement professionals using one set of procedures, practices, and forms, and all procurement files are stored in a standardized format electronically for instant access from anywhere.
After award, program teams (Program Manager, Procurement, Technical SME, etc.) engage in a perpetual risk-based assessment of our most critical suppliers, developing alternatives sources and creating contingency plans to help Serco seamlessly manage surges, gaps in capacity, and provide backup sources if delivery issues arise. These cross-functional teams continually re-evaluate risks in the supply chain, modifying and documenting our business continuity and risk mitigation strategies accordingly.