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Privacy Policy

Effective Date: June 30, 2023

Serco Inc. and its subsidiaries (“Serco”) are sensitive to the issue of privacy and protection of personal information for all users of www.serco.com/na. This Website Privacy Notice and Policy (“Policy”) is intended to inform users about the Serco’s practices regarding user information collected, processed, and stored via www.serco.com/na.

Personal Information Collected 

You can visit www.serco.com/na without disclosing any personally identifiable information. Our web server automatically collects your Internet Protocol (“IP”) address and Internet Service Provider (“ISP”), but this information does not identify you individually.  We collect this information in order to monitor general site use and traffic patterns and to improve the website. 

If you choose to subscribe to alerts directly from Serco, we will collect your email address to send those alerts, and you may choose to unsubscribe at any time.  You may also subscribe to regulatory alerts through a third-party service Serco provides, to review their privacy policy visit https://www.brighterir.com/gdpr-privacy-cookie-policy/. You will not receive any unsolicited e-mail from Serco as a result of contacting us with an inquiry. We do not sell or share any personally identifiable information about you to third parties.

If you apply for a job at Serco, we request information about you. This information is used for employment consideration only. Unless you request otherwise, we may keep the information for future consideration. Please refer to Serco’s Applicant Privacy Notice and Policy below to understand how we use information provided during the application process. In addition, our job postings and Talent Communities are hosted by a third party and also subject to the third-party’s privacy policy, which can be found here, https://www.icims.com/legal/privacy-notice-website/.

Children’s Use of this Site 

We do not knowingly collect any personal information from children under the age of 13 without parental consent, unless permitted by law.  If we learn that a child under the age of 13 has provided us with personal information, we will delete it in accordance with applicable law.

Third-Party Links 

Serco may provide links to third-party websites for your convenience and information. These websites may operate independently from us. Linked sites may have their own privacy notices or policies, which we strongly suggest you review. To the extent any linked websites are not owned or controlled by us, we are not responsible for the websites’ content, any use of the websites, or the privacy practices of the websites, even though you may enter that site directly from visiting ours.

Applicant Privacy NOTICE AND POLICY

This Privacy Notice and Policy (“Policy”) describes the categories of personal data that we collect from job applicants, how we use applicants’ personal data, and when we may disclose this data to third parties. Additional rights regarding the personal data for job applicants who reside in California, Canada, or the United Kingdom (“U.K.”), including the right to access, correct, and request erasure of certain personal data, are provided in Appendix A of this Policy.

It is important that you read and retain this Policy, together with any additional specific privacy notices we may provide to you where we collect or process personal information about you, so that you are aware of how we handle your personal information and why we are using the information and your rights in this regard.

Please read this Job Applicant Privacy Notice and Policy carefully to understand how we handle your personal information and your legal rights under the applicable laws.

Introduction

This Job Applicant Privacy Notice and Policy (“Policy”) describes the categories of personal data that we collect from job applicants, how we use applicants’ personal data, and when we may disclose this data to third parties. Additional rights regarding the personal data for job applicants who reside in California, Canada, or the United Kingdom (“U.K.”), including the right to access, correct, and request erasure of certain personal data, are provided in Appendix A of this Policy.

It is important that you read and retain this Policy, together with any additional specific privacy notices we may provide to you where we collect or process personal information about you, so that you are aware of how we handle your personal information, why we are using the information, and your rights in this regard.

Who Is Responsible for Your Personal Data?

This Policy is issued on behalf of Serco and its subsidiaries. When we refer to "Serco", "us", "we" or "our" in this Policy, we mean Serco or its subsidiary with which you applied for employment.

Data Protection Principles

To help you understand how we handle your personal information more clearly, below is a summary of the data protection principles that guide how we use or handle your personal information. These principles provide that personal data should be:

  • Used lawfully, fairly and in a transparent way.
  • Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
  • Relevant to the purposes we have told you about and limited only to those purposes.
  • Accurate and kept up to date.
  • Kept only as long as necessary for the purposes we have told you about.
  • Kept securely.

We have put policies and procedures in place to adopt these principles in our everyday processing activities.

Personal Information We Collect

When using the term “personal data” or “personal information” in this Policy, we mean information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to you and from which you could be identified, either directly or in combination with other information which we may have in our possession. Anonymous, de-identified, or aggregated data is NOT personal data. To carry out our activities and obligations as a potential employer, we may collect, store, and process the following categories of personal data:

CATEGORY

DATA EXAMPLES

PERSONAL CONTACT DETAILS 

Name

Personal Email

Address

Phone Number

DEMOGRAPHIC DATA 

Age 

Racial/Ethnic Origin 

Disability Status 

Sex/Gender 

DOB

Citizenship 

Marital Status 

Veteran Status 

WAGE & BENEFIT DATA 

Desired Salary 

 

APPLICATION DATA 

User ID

Requisition Number

Application Date

Applicant Referral Source 

Position Applied For

 Clearance Status

EDUCATION & TRAINING 

Degree 

Education, Skills, & Certs 

Work Experience

Language 

Resume 

 

NOTE: The personal data identified above may be mandatory in order for us to consider your application for employment and/or may be required due to a specific position’s qualifications.

We obtain the categories of personal information listed above from the following sources: 

  • Directly from you through our talent management portal
  • Indirectly from you through a third-party recruiting service provider
  • From referrals, for example friends and family that work at Serco-NA
  • From background screening either by Serco or a Serco service provider

We obtain the categories of personal information listed above only for the duration necessary for the purpose of which it was collected. 

Personal Information We Use

We only process your personal data where applicable law permits or requires it, including where the processing is necessary for considering your application for employment, where the processing is necessary to comply with a legal obligation that applies to us as a potential employer, for our legitimate interests or the legitimate interests of third parties, to protect your vital interests, or with your consent if applicable law requires consent. We may process your personal data for the following legitimate business purposes and for the purposes of considering your application for employment:

  • Assessing qualifications for a particular job or task
  • Business management and planning
  • Auditing and employment research
  • Complying with applicable law

We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice and, if required by law, seeking your consent. We may process your personal data without your knowledge or consent where required by applicable law or regulation.

Personal Information We Share

Serco takes care to allow your personal information to be accessed only by those who need to know to perform their tasks and duties, and to service providers or contractors who have a legitimate business purpose for processing or accessing it. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract. As such, we may share your personal information as described in this Policy to the following categories of third parties:

  • Our subsidiaries, affiliates, or their or our successors or assigns.
  • Our contractors, business partners, service providers, and other third parties who require the data to assist us in supporting our business (e.g., third-party hosting facilities). These companies are authorized to use your personal information only as necessary to provide these services to us and are required to provide at least the same level of privacy protection as is required of Serco.
  • A potential buyer (and its agents and advisors) in connection with any proposed merger, acquisition, or any form of sale or transfer of some or all of our assets (including in the event of a reorganization, dissolution or liquidation), in which case, personal information held by us about you will be among the assets transferred to the buyer or acquirer.
  • A third party under the following circumstances where we, in good faith: (i) believe we are compelled by applicable law or regulation, judicial request from a court of competent jurisdiction, or another legal process or government authority; (ii) find it necessary to exercise, establish or defend our legal rights; (iii) seek to enforce or apply our Website terms of use or terms of any other agreement; (iv) seek to protect Serco’s rights or property; (v) seek to protect Serco, our other customers, or the public from harm or illegal activities; (vi) seek to respond to an emergency which we believe, in good faith requires us to disclose data to prevent harm; or (vii) rely on your consent.

ADDENDUM FOR CALIFORNIA, UK, AND CANADIAN JOB APPLICANTS

Your Privacy Rights

Applicable privacy laws provide job applicants in California, Canada, and the United Kingdom with specific rights regarding their personal information. This section describes these rights and explains how to exercise those rights. We will not discriminate or retaliate against you for exercising your privacy rights.

Right To Know

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

  • The categories of personal information we collected about you.
  • The categories of sources for the personal information we collected about you.
  • Our business or commercial purpose for collecting, selling, or sharing that personal information.
  • The categories of third parties with whom we disclose that personal information.
  • The specific pieces of personal information we collected about you (also called a data portability request).
  • If we sold or shared your personal information, or disclosed your personal information for a business purpose, two separate lists disclosing:
    • sales or sharing, identifying the categories of personal information sold or shared and the categories of third parties to whom personal information was sold or shared; and
    • disclosures for a business purpose, identifying the categories of personal information disclosed for a business purpose and the categories of persons to whom personal information was disclosed for a business purpose.

Right To Delete

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if deleting your personal information is impossible, involves disproportionate effort, or retaining the information is necessary for us or our service provider(s) to:

  • Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  • Debug products to identify and repair errors that impair existing intended functionality.
  • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
  • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  • Comply with a legal obligation.
  • Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Right To Correct

You have the right to request that we correct any inaccurate personal information we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will correct (and direct our service providers to correct) your personal information, unless an exception applies.

We may deny your request if we determine that the contested personal information is more likely than not accurate based on the totality of the circumstances.

Right To Opt-Out of Sale/Sharing

You have the right to direct us to not sell or share your personal information at any time. However, we do not sell or share your personal information (and will not sell or share it without providing a right to opt-out).

Right To Limit Use and Disclosure of Sensitive Personal Information Rights

You have the right, at any time, to direct us to limit our use and disclosure of your sensitive personal information for purposes other than those authorized by law. However, we do not use or disclose your sensitive personal information for any purposes other than those authorized by law (and will not use or disclose it for any unauthorized purposes without providing a right to limit).

Exercising Your Rights

To exercise your rights described above, please submit a verifiable consumer request to us by using the contact details under the “Contact Information” heading above and provide a mailing address or e-mail address to which you would like us to send our response.

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request. However, we will maintain a record of your request for the purpose of ensuring that your personal information remains deleted.

Response Timing and Format

If your request is received via writing, we will confirm receipt of your written request within ten (10) business days from receipt. We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.

We will deliver our written response by mail or electronically, at your option, to the address provided in your request.

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

How We Treat Do Not Track Signals

Various browsers (i.e., Internet Explorer, Chrome, Firefox, Edge, etc.) may allow a “do not track” (“DNT") setting, which sends a signal to websites visited by an individual about their browser DNT setting. At this time, there is no general agreement on how companies, like Serco, should interpret DNT signals. Therefore, we do not currently commit to respond to DNT signals. We will continue to monitor developments around DNT browser technology and the implementation of a standard.

Other Privacy Rights for California Residents

California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our websites that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us by using the contact details under the “Contact Information” heading below.

Cookies And Similar Technologies

For information about cookies and how to manage your settings for these cookies and technologies, please see our Cookie Notice.

Changes To These Notices

Serco reserves the right to update or change these Policies from time to time. If we make material changes to these Policies, we will post it to our website prior to or at the time of the change becoming effective. We ask that you review the Policies periodically to stay informed about any updates or changes that we may have made.

You can see when these Policies were last updated by checking the “Effective Date” displayed at the top of this page.

Contact Information

We have appointed a Data Protection Officer (“DPO”) to oversee compliance with these Policies. Serco’s DPO is Melinda Lewis ([email protected]).

If you have any questions about these Policies or how we handle your personal information or if you would like to submit a request to update, change, or remove your personal information or exercise any other rights, please contact us via one of the following:

Toll-Free Phone #:   866-628-6458 (Option 1, then Option 5)

Via E-Mail:  [email protected] 

Via Mail:  Attn: HR Service Center / 12930 Worldgate Dr., Suite #600 / Herndon, VA 20170 USA