In the Middle East, Serco employs more than 5,500 people across four countries including the United Arab Emirates, the Kingdom of Saudi Arabia, Qatar and Iraq. Here we operate in the sectors of Transport, Healthcare, Citizen Services, Defence and Justice and Immigration.
We are Serco
Find out more about Serco in the Middle East: Who we are, what we do and how we can help you.
Where we work
What we do
Fire and Rescue Services
We improve citizen and resident safety through fire and rescue consultancy, training and operations
Asset Management
Our end to end integrated solution can transform the operations and maintenance of your assets to deliver higher levels of performance.
Facilities Management
We maintain and operate businesses, malls and residential communities across the Middle East
Workforce Management
We ensure the right people are in the right place, at the right time and with the right skillset to deliver optimised service excellence to our clients and their customers.
Nationalisation
We understand the importance of the government visions of the countries in which we work and we are dedicated to developing nationals into future leaders.
Customer Experience
We help organisations to design, transform and deliver experiences that make their customers happy
Middle East Perspectives
Fri 20 Jan, 2023
2023 Predictions
We see the continued shift towards outsourcing being a major priority for governments and entities across the region...Read article
Tue 01 Nov, 2022
Transforming customer experience in Airports
We can see that the airport sector in particular, has embraced a whole new set of values and approach to customer experience, which many leading airports across the world are now embracing as they look to reshape and enhance the experience for air travellers
Read article
Fri 09 Sep, 2022
Why take the risk? Privatise your fire and rescue services
Organisations should not be willing to take a considerable risk by in-sourcing a critical service like fire and rescue. Learn more about the benefits of outsourcing this service…
Read article
Fri 20 Jan, 2023
2023 Predictions
We see the continued shift towards outsourcing being a major priority for governments and entities across the region...Read article
Tue 01 Nov, 2022
Transforming customer experience in Airports
We can see that the airport sector in particular, has embraced a whole new set of values and approach to customer experience, which many leading airports across the world are now embracing as they look to reshape and enhance the experience for air travellers
Read article
Fri 09 Sep, 2022
Why take the risk? Privatise your fire and rescue services
Organisations should not be willing to take a considerable risk by in-sourcing a critical service like fire and rescue. Learn more about the benefits of outsourcing this service…
Read article