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Serco Middle East Realising our government’s visions by designing, developing and maintaining world-class experiences and services for everyone.

Transport

Serco supports international and regional airports to provide safe and efficient services to civilian, commercial and military entities, with passenger experience a top priority. With global and local experience across multiple services from facilities and asset management to air traffic control to user centred design for new or upgraded airports, clients can benefit from multiple service packages or our total airport management solution to optimise and improve airport operations. We have years of experience in the design, operation and maintenance of heavy rail, light rail, and trams in the region.

Healthcare

From the operational management of hospitals to the optimisation of patient experience, we are committed to supporting the delivery of better healthcare and improving patient outcomes.

Government Services

Through highly secure and regulated best practice and standards, we deliver optimisations that improve citizen happiness through enhancing the quality of government services. We drive operational and cost efficiency on key services through process improvement, innovation and transforming citizen experience. A user-centred approach is taken across all aspects of service delivery within contact and call centres, complex case management and digital transformation contracts.

Defence

Trusted by military organisations to deliver critical support services and operate sensitive facilities across the world across sea, land, air and space. From O&M of the Navy’s vessels to base and logistics management for paramilitary and national defence clients.

Justice and Immigration

Serco’s global capabilities extend across border protection, immigration secure detention, prisoner escort and case management which, when combined, enhance the security of the nations within which we work.

Transport

Serco supports international and regional airports to provide safe and efficient services to civilian, commercial and military entities, with passenger experience a top priority. With global and local experience across multiple services from facilities and asset management to air traffic control to user centred design for new or upgraded airports, clients can benefit from multiple service packages or our total airport management solution to optimise and improve airport operations. We have years of experience in the design, operation and maintenance of heavy rail, light rail, and trams in the region.

Healthcare

From the operational management of hospitals to the optimisation of patient experience, we are committed to supporting the delivery of better healthcare and improving patient outcomes.

Government Services

Through highly secure and regulated best practice and standards, we deliver optimisations that improve citizen happiness through enhancing the quality of government services. We drive operational and cost efficiency on key services through process improvement, innovation and transforming citizen experience. A user-centred approach is taken across all aspects of service delivery within contact and call centres, complex case management and digital transformation contracts.

Defence

Trusted by military organisations to deliver critical support services and operate sensitive facilities across the world across sea, land, air and space. From O&M of the Navy’s vessels to base and logistics management for paramilitary and national defence clients.

Justice and Immigration

Serco’s global capabilities extend across border protection, immigration secure detention, prisoner escort and case management which, when combined, enhance the security of the nations within which we work.

What we do

Fire and Rescue Services

We improve citizen and resident safety through fire and rescue consultancy, training and operations

Asset Management

Our end to end integrated solution can transform the operations and maintenance of your assets to deliver higher levels of performance.

Facilities Management

We maintain and operate businesses, malls and residential communities across the Middle East

Workforce Management

We ensure the right people are in the right place, at the right time and with the right skillset to deliver optimised service excellence to our clients and their customers.

Nationalisation

We understand the importance of the government visions of the countries in which we work and we are dedicated to developing nationals into future leaders.

Customer Experience

We help organisations to design, transform and deliver experiences that make their customers happy

Wed 24 May, 2023

Setting up a Mobility Service for Success in the Kingdom of Saudi Arabia

As Serco is awarded the mobility services contract for Red Sea Global, Serco Middle East’s Operations Director for Transport Samantha Rowles and Director of ExperienceLab and Innovation Rena Baba explain the critical elements required to ensure successful operations and a world-class customer experience.

Read article

Read Time 5 mins

Thu 04 May, 2023

Public support for a pivot to tourism:

Research from Serco Institute confirms Saudi residents believe hospitality and tourism is the route to success for the Kingdom

Read article

Read Time 5 minutes

Wed 01 Feb, 2023

Public opinion supports the pace of change in the Kingdom of Saudi Arabia – Serco Institute research confirms

Read article

Read Time 5 minutes

Wed 24 May, 2023

Setting up a Mobility Service for Success in the Kingdom of Saudi Arabia

As Serco is awarded the mobility services contract for Red Sea Global, Serco Middle East’s Operations Director for Transport Samantha Rowles and Director of ExperienceLab and Innovation Rena Baba explain the critical elements required to ensure successful operations and a world-class customer experience.

Read article

Read Time 5 mins

Thu 04 May, 2023

Public support for a pivot to tourism:

Research from Serco Institute confirms Saudi residents believe hospitality and tourism is the route to success for the Kingdom

Read article

Read Time 5 minutes

Wed 01 Feb, 2023

Public opinion supports the pace of change in the Kingdom of Saudi Arabia – Serco Institute research confirms

Read article

Read Time 5 minutes

Read More