Welcome to Serco.com. Please review the region selection dropdown just below to get the most relevant content to your region.

Serco Middle East Our purpose is to impact a better future. We do this in the Middle East by bringing national visions to life.

Transport

Serco supports international and regional airports to provide safe and efficient services to civilian, commercial and military entities, with passenger experience a top priority. With global and local experience across multiple services from facilities and asset management to air traffic control to user centred design for new or upgraded airports, clients can benefit from multiple service packages or our total airport management solution to optimise and improve airport operations. We have years of experience in the design, operation and maintenance of heavy rail, light rail, and trams in the region.

Healthcare

From the operational management of hospitals to the optimisation of patient experience, we are committed to supporting the delivery of better healthcare and improving patient outcomes.

Government Services

Through highly secure and regulated best practice and standards, we deliver optimisations that improve citizen happiness through enhancing the quality of government services. We drive operational and cost efficiency on key services through process improvement, innovation and transforming citizen experience. A user-centred approach is taken across all aspects of service delivery within contact and call centres, complex case management and digital transformation contracts.

Defence

Trusted by military organisations to deliver critical support services and operate sensitive facilities across the world across sea, land, air and space. From O&M of the Navy’s vessels to base and logistics management for paramilitary and national defence clients.

Justice and Immigration

Serco’s global capabilities extend across border protection, immigration secure detention, prisoner escort and case management which, when combined, enhance the security of the nations within which we work.

Transport

Serco supports international and regional airports to provide safe and efficient services to civilian, commercial and military entities, with passenger experience a top priority. With global and local experience across multiple services from facilities and asset management to air traffic control to user centred design for new or upgraded airports, clients can benefit from multiple service packages or our total airport management solution to optimise and improve airport operations. We have years of experience in the design, operation and maintenance of heavy rail, light rail, and trams in the region.

Healthcare

From the operational management of hospitals to the optimisation of patient experience, we are committed to supporting the delivery of better healthcare and improving patient outcomes.

Government Services

Through highly secure and regulated best practice and standards, we deliver optimisations that improve citizen happiness through enhancing the quality of government services. We drive operational and cost efficiency on key services through process improvement, innovation and transforming citizen experience. A user-centred approach is taken across all aspects of service delivery within contact and call centres, complex case management and digital transformation contracts.

Defence

Trusted by military organisations to deliver critical support services and operate sensitive facilities across the world across sea, land, air and space. From O&M of the Navy’s vessels to base and logistics management for paramilitary and national defence clients.

Justice and Immigration

Serco’s global capabilities extend across border protection, immigration secure detention, prisoner escort and case management which, when combined, enhance the security of the nations within which we work.

What we do

Fire and Rescue Services

We improve citizen and resident safety through fire and rescue consultancy, training and operations

Asset Management

Our end to end integrated solution can transform the operations and maintenance of your assets to deliver higher levels of performance.

Facilities Management

We maintain and operate businesses, malls and residential communities across the Middle East

Workforce Management

We ensure the right people are in the right place, at the right time and with the right skillset to deliver optimised service excellence to our clients and their customers.

Nationalisation

We understand the importance of the government visions of the countries in which we work and we are dedicated to developing nationals into future leaders.

Customer Experience

We help organisations to design, transform and deliver experiences that make their customers happy

Wed 31 Jul, 2024

The Importance of Green Spaces for the Future of Liveable Cities

As urbanisation continues to accelerate globally, particularly in the Kingdom of Saudi Arabia, it is increasingly critical to ensure that cities remain healthy, pleasant, and sustainable places for citizens, residents, and tourists.

Read article

Read Time 5 minutes

Thu 11 Jul, 2024

Leveraging advisory services to drive innovation and digital transformation in government initiatives

In the rapidly evolving digital landscape, governments across the UAE and KSA are recognising that citizen happiness is a crucial metric for measuring success.

Read article

Read Time 5 minutes

Wed 05 Jun, 2024

Why prevention of land degradation needs a more cohesive environmental measurement framework

This year, the Kingdom of Saudi Arabia is hosting World Environment Day with a focus on accelerating land restoration, drought resilience & desertification progress.

Read article

Read Time 5 minutes

Wed 31 Jul, 2024

The Importance of Green Spaces for the Future of Liveable Cities

As urbanisation continues to accelerate globally, particularly in the Kingdom of Saudi Arabia, it is increasingly critical to ensure that cities remain healthy, pleasant, and sustainable places for citizens, residents, and tourists.

Read article

Read Time 5 minutes

Thu 11 Jul, 2024

Leveraging advisory services to drive innovation and digital transformation in government initiatives

In the rapidly evolving digital landscape, governments across the UAE and KSA are recognising that citizen happiness is a crucial metric for measuring success.

Read article

Read Time 5 minutes

Wed 05 Jun, 2024

Why prevention of land degradation needs a more cohesive environmental measurement framework

This year, the Kingdom of Saudi Arabia is hosting World Environment Day with a focus on accelerating land restoration, drought resilience & desertification progress.

Read article

Read Time 5 minutes

Read More