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Human Capital and Training Solutions (HCaTS)


Human Capital and Training Solutions (HCaTS) is a strategically sourced, government-wide, multiple-award, indefinite-delivery indefinite-quantity (IDIQ) contract vehicle. The objective of HCaTS is to provide Federal agencies with an integrated and customized solution for training and development, human capital strategy, and organizational performance improvement services at the individual, unit and enterprise-wide department levels. HCaTS provides agencies with a reliable, flexible and efficient way to obtain best value solutions for their complex human capital management and training service needs. It allows for both direct access and assisted acquisition to access these services through delegated procurement authority and OPM assisted acquisition services. The General Services Administration (GSA) is responsible for contract administration, in partnership with the Office of Personnel Management (OPM).

Key Service Areas

HCaTS is organized into three (3) Key Service Areas (KSA):

KSA 1 - Customized Training and Development Services

This KSA includes training that is developed and/or delivered to any Federal employee to enhance knowledge, skills and abilities related to a specific title, series, and/or function on any subject matter or general knowledge. KSA 1 also includes course or instructional program administration and customized employee development services provided to any Federal employee to develop and/or enhance their general, mission-specific, management, and/or leadership knowledge, skills, and abilities. This includes a service that is provided to any Federal employee to coach them throughout their transition(s) in the Federal government.

KSA 2 - Customized Human Capital Strategy Services

This KSA covers many types of customized human capital strategy services and their respective lifecycles, which can be performed at any department level (e.g., enterprise, unit, individual). The service area covers a broad range of human capital and human resource (HR) services including HR strategy, organizational and position management, staff acquisition, performance management, compensation management (excluding payroll), HR development, employee relations, labor relations, and separation management.

KSA 3 - Customized Organizational Performance Improvement

KSA 3 is focused upon improving performance requiring changes in how people are organized around business processes, changes to the processes themselves, and the tools created to support those processes, as well as changes in management. This service area covers many types of customized organizational performance improvement services and their respective lifecycles, which can be performed at any department level (e.g., enterprise, unit, individual).

About Serco

With over 45 years of experience, Serco is known for our ability to help the federal government workforce successfully adapt to new mandates and major organizational realignments. Serco designs and implements training and human capital solutions to enable a high-performing federal workforce through high-impact solutions that contribute directly to organizational performance. Through the HCaTS contract, Serco offers GSA and its client agencies exceptional capabilities and a proven track record providing Customized Training and Development, Human Capital Strategy and Organizational Performance Improvement solutions, reflecting our experience developing solutions to help government meet the current and future challenges facing Federal agencies.

Serco has demonstrated capability and resources to satisfy the full spectrum of client requirements that emerge through GSA, as a Large Business under Pool 1 and Pool 2. A prime OPM TMA contractor since 1996, through the predecessor OPM TMA IDIQ we have successfully developed more than 300 unique solutions for clients across the Federal sector.

We support a broad range of services under HCaTS including: 

With 9,000 experienced professionals spanning the globe applying proven and scalable processes and tools, Serco is the company agencies go to when results are the critical success factor.

Contract Information

Serco DUNS: 928859149

Contract Type

HCaTS is a Government-Wide, Multiple Award, Indefinite-Delivery, Indefinite-Quantity (MA-IDIQ) task order contract vehicle for customized training and development services, customized human capital strategy services, and customized organizational performance improvement services, which is available for use by all Federal agencies and other entities as listed in the current GSA Order ADM 4800.2H, Eligibility to Use GSA Sources of Supply and Services, as amended.

Task Order Types

Fixed-Price (all types), Cost-Reimbursement (all types), Time-and-Materials, and Labor-Hour. Task orders may also combine more than one contract type (e.g., FFP/Cost, FFP/Labor-Hour, etc.). Additionally, task orders may include incentives, performance based measures, multi-year or option periods, and commercial or non-commercial items.

Period of Performance

May 11, 2016 - September 25, 2021 [base period]

September 26, 2021 - September 25, 2026 [5-year option period]

September 26, 2026 - March 25, 2027 [6-month extension]


Serco was awarded as a Large Business under Pool 1 and Pool 2. Our HCaTS Contract Numbers are:

  • Pool 1 — GS02Q16DCR0029
    • NAICS codes: 611430, 611699, and 624310
  • Pool 2 — GS02Q16DCR0066
    • NAICS codes: 541611, 541612, 541613, 541618, and 611710 

Click here to download the HCaTS Pool 1 Conformed Contract (PDF)

Click here to download the HCaTS Pool 2 Conformed Contract (PDF)

Note: These documents include contract Sections A through K and all modifications issued within thirty (30) days. 

There are no sustainability disclosures. 

Serco Key Personnel Point of Contacts:

Diana Platt
Corporate HCaTS Program Manager
[email protected]

Sharon Tran
Corporate HCaTS Contract Manager
[email protected]