The Environment/Challenge
Utilities, government organizations, and commercial customers are currently facing a pivotal shift. The challenge lies in reducing operational costs and improving asset utilization while simultaneously navigating the transition to complex new technologies, such as electric vehicles (EVs), hybrids, and autonomous systems. Managing a diverse fleet—ranging from passenger vehicles to heavy-duty industrial equipment—requires more than just standard maintenance; it demands advanced information systems and business process expertise to ensure safety, regulatory compliance, and maximum uptime in a 24/7 operational environment.
How We Help (Our Solutions)
Serco provides custom, onsite, and dedicated fleet management solutions that increase availability and extend unit lifecycles. Our solutions include:
Comprehensive Fleet Management & Asset Tracking
We handle everything from vehicle specification and acquisition to disposal. Our centralized Service Operations Center (SOC) provides 24/7/365 support, utilizing large-scale purchasing power to reduce costs and ensure all KPIs are met or exceeded. Our services provide vehicle maintenance and repair, asset tracking, reporting, and data analysis.
Fleet Management Information Systems (FMIS) & Telematics
We support and operate various FMIS platforms, providing real-time tracking, maintenance scheduling, and fuel management reporting. Our telematics and onboard diagnostics systems provide customers with real-time data on location, speed, fuel consumption, and engine performance to help optimize routes and prevent breakdowns.
Onsite & Mobile Maintenance
Through Blue Seal certified shops and mobile service trucks, we provide dedicated personnel for preventive, predictive, and repair services. This ensures that even locations without a fixed facility remain fully operational. We provide dedicated staffing for existing customer fleet service facilities and mobile service trucks for vehicles at any location.
Emerging Technology & Sustainability
Serco leads the way in maintaining all-electric vehicles (EVs), hybrids, and autonomous technologies. We help organizations integrate these innovations safely while addressing the industry’s most pressing issues, including carbon footprint reduction and capital planning.
Why Serco
Serco is a proven leader in delivering cost-effective and operationally excellent maintenance services. Our people—from data analysts and business process experts to ASE-certified technicians—are united by a shared commitment to service excellence. By leveraging our global knowledge base and specialized experience with utilities and government agencies, we ensure that your fleet is not just maintained, but optimized for the mission ahead. Wherever in the world your mission takes you, we have the reach and dedication to help your fleet succeed.