Serco mobilizes specialized talent and expertise to support mission outcomes on a global basis
The Environment/Challenge
In an increasingly connected world, state and regional transportation authorities are looking to take an integrated approach to surface transportation. The challenge lies in marrying the efficiencies of ITS technology with a focus on safety outcomes, quality of service, and driver satisfaction. Organizations must manage complex programs that integrate multiple service lines—from bridge and tunnel operations to tolling and incident response—to keep travelers and commerce moving while adapting to shifting transportation needs and aging infrastructure.
How We Help (Our Solutions)
Serco has over 30 years of experience developing and operating Intelligent Transportation Systems (ITS) for national highways, state-wide networks, and municipalities. We provide ITS as a managed service solution encompassing the full spectrum of regional transportation needs:
Bridge & Tunnel Operations
We offer integrated operations of bridges and tunnels to optimize traffic flow and road safety within a dynamic framework of shifting transportation needs.
Data Analytics & Traffic Management Centers
Serco operates control centers (TMCs) for municipal and regional operations, overseeing traffic signal systems, managed lanes, and traveler information strategies. We enable customers to make data-driven decisions based on analysis of travel time, congestion monitoring, and safety devices to ensure the smooth movement of people and goods.
Incident Management Response & Safety Service Patrol (SSP)
Serco provides personnel who patrol interstates and highways as first responders. SSP Operators secure scenes, provide first aid, tow disabled vehicles to safer locations, remove debris, and assist in natural disaster evacuations to move critical supplies and services.
ITS Field Equipment Operations & Maintenance
With over 20 years in the tolling industry, we support incident management of tolling facilities, including patrols, gate arm repairs, and the operation of reversible roadways. By providing both patrolling and maintenance, we keep tolling facilities operating at peak capacity.
TIM/First Responder Training
We train multiple first responder communities on how to safely and quickly clear traffic incidents. This helps prevent congestion and secondary accidents, reducing injuries and expediting the clearance of roadways.
Traffic Signal Systems
Our traffic engineers oversee the design, installation, and timing of signal systems. We measure traffic volumes and capacity to ensure the safe movement of vehicle and pedestrian traffic, as well as the ingress-egress of commercial roadways.
Why Serco
Serco is uniquely qualified to take on complex programs that integrate people, processes, and technology. Our integrated solutions encompass the full spectrum of transport—from system development and intelligent congestion management to manual and automated toll collection. By providing in-depth data analytics and optimized safety responses, we save lives and keep the world moving. Wherever your network leads, Serco has the reach and dedication to help your mission succeed.