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Serco Appraised at Capability Maturity Model Integration (CMMI) Maturity Level 3

Published: 12 Sep 2017

Serco Inc., a provider of professional, technology, and management services to the Federal government, announced that the Company’s Enterprise Applications organization has been appraised at Maturity Level 3 of the CMMI Institute’s Capability Maturity Model Integration (CMMI).  The appraisal was performed by The H and W Group.  CMMI is a capability improvement framework that provides organizations with the essential elements of effective processes that ultimately improve their performance.

Serco’s appraisal at Maturity Level 3 indicates the organization has successfully adopted process improvement methods and is performing at a “defined” level. At this level, processes are well characterized and understood, and are described in standards, procedures, tools, and methods.

“CMMI maturity is recognized within the Federal government as a way to measure a Company’s capability to reliably deliver mission-critical software solutions on-time and within-budget,” said Chris Sullivan, Senior Vice President and Chief Information Officer.  “It took long hours and hard work by many people within our organization to earn this credential, and we plan to utilize their tireless efforts by implementing these standards and procedures on future systems development and software engineering programs.”  

About CMMI® Institute:  CMMI Institute ( is the global leader in the advancement of best practices in people, process, and technology. The Institute provides the tools and support for organizations to benchmark their capabilities and build maturity by comparing their operations to best practices and identifying performance gaps. For over 25 years, thousands of high-performing organizations in a variety of industries, including aerospace, finance, health services, software, defense, transportation, and telecommunications, have earned a CMMI maturity level rating and proved they are capable business partners and suppliers. To learn more about how CMMI can help your organization elevate performance, visit