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Serco Awarded Center for Medicare and Medicaid Contract Supporting Health Benefit Exchanges

Published: 6 Jun 2018

Serco Inc., a provider of professional, technology, and management services, announced today that the Company has been awarded a contract by the U.S. Department of Health and Human Services, Center for Medicare and Medicaid Services (CMS) to continue supporting eligibility determinations for consumers purchasing health insurance through the Federal Health Insurance Exchanges.  The contract has a one-year base period and four one-year option periods, valued at approximately $900 million, if all option years are exercised.

Serco will assist qualified consumers to effectively and efficiently verify their eligibility for benefits.  Work for the Company under the contract includes continued development of the Eligibility Support platform involving the processing of a wide variety of consumer transactions.  Serco services ensure the integrity of the program while assisting qualified consumers in securing and maintaining their eligibility to enroll in a Qualified Health Plan.

“Since 2013, Serco has developed a great working partnership with CMS to provide vital services to consumers applying for health insurance eligibility,” said Dave Dacquino, Chairman and Chief Executive Officer of Serco Inc.  “As we move forward, Serco is committed to continuing to deliver our case management expertise in support of program integrity.”

Over the past five years, Serco has assisted millions of consumers in adjudicating their eligibility applications using a combination of skilled staff and process automation to drive down costs and protect program integrity.  Under this contract, the Serco Eligibility Support team will continue to enhance their automated processing platforms and their staff expertise in providing even better and more efficient consumer service.

The Company plans to maintain its processing centers in London, Kentucky; Rogers, Arkansas, and Lawton, Oklahoma.