Serco's Tech and Innovation Podcast Explores the Automation Solution for CMS Healthcare Marketplace

Serco, a provider of professional, technology, engineering, and management services, released the latest episode of the Serco Tech and Innovation Podcast featuring Francis Moody, Vice President, Public Sector Solutions Business Unit at Serco. Together with hosts Don Styer, Chief Technology Officer (CTO) of Serco and Michael Arce, Serco External Communications Manager, they explored the impact of the Company's technology-enabled services that provide vital services to consumers applying for health insurance eligibility through the CMS Healthcare Marketplace. 

Since 2013, Serco has successfully supported CMS in verifying the eligibility of millions of health benefit exchange applicants, while also providing strong support in records management and service delivery. This podcast episode highlights Serco's distinctive role as a technology-enabled services company. Moody, Serco's representative, stated, "We approached this opportunity with the mindset of deploying innovative technology and processes to enhance the consumer experience, improve the speed and accuracy of our services, and reduce costs." He also emphasized the potential impact of technology and innovation on the future interaction between citizens and the government. According to Moody, “Technology will provide the civil servants and their contractors bandwidth to focus on providing person-centric assistance to those in need of affordable healthcare and other citizen benefits.” 

Serco's Tech and Innovation Podcast, a monthly program, features insightful conversations with visionaries, decision-makers, and thought leaders who are impacting a better future on the world through their groundbreaking ideas. Listen on Spotify or where you hear your favorite shows.  

On Spotify, https://open.spotify.com/show/4hcPXNAkSGmwERPgRE5VPZ