Job Seekers in Alberta Gain Streamlined Employment Services

Beginning July 2, 2026, Calgary and surrounding communities will benefit from a more coordinated approach to employment services, designed to expand access for Albertans facing complex barriers to work. 

Serco Canada Inc.’s EmployNext integrated coordination model connects job seekers to local employment and wraparound supports, helping individuals navigate available programs and access the services they need to move toward employment. The model builds on its implementation in Ontario, where it is currently coordinating outcomes-focused service delivery across multiple regions. 

In Alberta, the program focuses on intake, case management, and coordinating referrals across employment providers and community-based supports. Calgary, as a key service hub within Alberta’s South Zone, serves both the Calgary Metro area and surrounding Non-Metro communities as the program helps support individuals facing complex barriers to employment. 

“Strong employment systems are built around people and communities,” said Natasha McLean, Managing Director, Serco Canada Inc. “This expansion strengthens how services come together across the South Zone, making it easier for individuals to access the support they need and move forward with confidence.” 

Five resource centres will open across Calgary (Northwest, Northeast, Downtown, Southwest, and Southeast). These centres will be accessible, transit-connected spaces where job seekers can receive guidance and connect to services in their community. 

Through EmployNext, job seekers will have access to: 

• Intake and coordinated action planning to identify goals and next steps 

• Service navigation and referrals to employment and wraparound supports 

• Ongoing case management and progress tracking 

• Post-placement follow-up to support job retention 

• Peer support from individuals with lived experience 

“We are expanding a model that brings service providers, employers, and community supports into a more coordinated system,” said Jodi O’Gorman, Managing Director, Employment Services, Serco Canada Inc. “EmployNext plays a central role in guiding individuals to the right services while providers continue delivering the supports they are known for.” 

EmployNext will work with local service providers, community organizations, and employers to connect people to the right resources more quickly and improve coordination across the employment services system. 

For more information, please visit ab.employnext.ca