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Welcome to Serco Inc. Please review the region selection dropdown just below to get the most relevant content to your region.

Facilities and Asset Management

We design, deliver, and execute integrated asset and facilities management solutions that enable clients to achieve mission transformations, optimize operating costs and capital investments and improve organizational efficiency.

Serco offers technology solutions across a wide array of capabilities on an episodic or as-needed basis. We deliver analytics and data-driven solutions, domain expertise, UI development, IOT/Digital Twin analyses and lifecycle management tools to improve the operational bottom line for our customers. We have world-leading expertise in comprehensive facilities management enterprise software. Our consulting services encompass Environmental Social Governance (ESG), Digital Transformation, and Cloud Services goals. Our consultants are experts in analytics and data-driven approaches to gain total visibility over clients’ facilities and assets.

We strive for our clients to adopt an integrated data strategy that builds on the foundations of business processes to provide real-time performance metrics to decision-makers. We assist with implementing various organizational mandates, including creating a common repository for massive real estate portfolios, building new facilities and bases, implementing hybrid work arrangements and hoteling, tracking energy and utility data for sustainability reporting, managing predictive, routine, and day-to-day maintenance activities, and decommissioning bases and facilities.

We offer solutions in:

  • Facilities Management Application Implementation
  • Business Process Advisory
  • Facilities Data Strategy
  • Environmental Social Governance (ESG) Reporting
  • Facilities IT Architecture
  • User Experience Applications
  • User Experience Design

Our Clients

Government

  • Defense Contract Audit Agency
  • Environmental Protection Agency
  • General Services Administration
  • Nuclear Regulatory Commission
  • The Library of Congress
  • The Smithsonian Institution
  • Saudi Arabian Government
  • Social Security Administration
  • U.S. Customs and Border Protection
  • Federal Bureau of Investigation
  • U.S. Department of State
  • U.S. Air Force
  • U.S. Navy
  • Washington Headquarters Services

Higher Education

Pennsylvania State University
  • University of Massachusetts Dartmouth
  • University of Massachusetts Lowell
  • Commercial

  • American Family Insurance
  • American Red Cross
  • Chipotle
  • Fannie Mae
  • Fortune 100 Bank
  • Global Insurance Provider
  • Wells Fargo
  • Capabilities

    • Facilities Application Implementation – Serco provides comprehensive application implementation support, beginning with gap analysis and requirements identification. We employ agile or waterfall implementation for test script development, user acceptance testing, single sign-on configuration, and go-live and post-go-live support.
    • Business Process Advisory – Our approach is grounded in a deep understanding of the client’s existing business processes and improvement goals, beginning with business process analysis and complete process mapping documentation. We provide automation evaluations, efficiency analysis and process redesign to create a roadmap to the desired state.
    • Facilities Data Strategy – Asset management systems are only as effective as the data that feed them. We provide data quality assessments, data mapping and transformation, data sustainment and data lifecycle analysis to ensure the quality and relevancy of data. We then employ system integration design and system optimization for reporting to leverage this data to advance organizational goals.
    • Environmental Social Governance Reporting – As ESG goals have become increasingly prominent among government and private sector organizations, Serco helps our clients accurately track and report their facilities' environmental impact. We support ESG data source analysis, data quality, goal analysis and ESG reporting.
    • Facilities Information Technology Architecture – We help design exemplary IT architecture to support cloud-based or onsite delivery using Linux or Windows operating systems. We provide security compliance and user authentication support.
    • User Experience Applications – We offer a range of pre-built user experience applications for common use cases such as capital investment strategic planning, project management, facility condition inspection, maintaining a bulk photo visual library and personal protective equipment tracking.
    • User Experience Design – Serco’s experts in user experience will design intuitive applications that client teams will readily adopt. We use user interface analysis, click stream analysis and wireframe diagramming to create device-agnostic designs.

    Our services are aligned with ISO 55001 maturity standards, including critical asset monitoring, noncritical asset reporting and optimizing predictive versus reactive maintenance activities.

    Key Facts in the Americas

    • Serco assisted the U.S. Air Force in managing one of the largest real estate portfolios in the world, with 206 installations encompassing 650 million square feet of facilities, more than 500 miles of runways and 10 million acres of land by implementing an integrated workplace management solution.
    • Serco helped to solve the Federal Emergency Management Agency’s requirement to automate its capital planning and bring new levels of efficiency to its facilities usage.
    • We were tasked by the Social Security Administration (SSA) to create a digital twin of its facilities assets that has enabled SSA to identify deferred maintenance issues that disrupt its budget models while transitioning to deferred maintenance over time.