Serco supports multiple agencies within the U.S. Department of Homeland Security in areas including disaster recovery, command and control centers, IT services, and advanced technologies. Globally, Serco is a leader in immigration and asylum-related services.
Serco has the expertise to support Homeland Security’s efforts to mitigate and defend against cyber threats, protect critical infrastructure, and modernize IT operations. In cyber, we help clients implement security by default with a “zero-trust” architecture that continuously authenticates and validates all users. We are a trusted provider of anti-terrorism protection solutions that automate intrusion detection and incident response. And we offer comprehensive support for enterprise IT systems, including cloud migration, intelligent automation of citizen services, integration of AI and machine learning technologies, and data analytics.
- Advanced Technologies
- AI and Machine Learning
- Audio/Video Communications
- Disaster Mitigation
- Disaster Recovery/Public Assistance
- Enterprise Cloud
- Media Design and Engineering
- Network Defense and Cyber
- Program Administration, Oversight, and Audits
- Program Management
Delivering Customer Benefits
- Flexible, lower-cost access to a broad range of labor categories specific to disaster recovery expertise
- Rapid response model to evolving disasters
- Secure, zero-trust cloud environments to support remote and hybrid work models
- Securing facilities, data, and critical infrastructure against malicious actors
- Improved citizen satisfaction and reduced administrative costs through intelligent automation and AI-enabled services
- Enabling faster decision-making and critical incident response by leveraging data analytics and scenarios
Key Facts in the Americas
- We work with the Federal Emergency Management Agency's (FEMA) Public Assistance (PA) program to recover from damage caused by manmade and natural disasters to infrastructure at the State, Local, and Tribal government levels.
- We support the FBI in areas including systems engineering, audio-visual communications, space situational awareness, and video programming.
- We work with the US Secret Service OCIO Program Management Office on the planning and acquisition of a wide array of IT projects, ranging from agile software development to network infrastructure modernization, classified systems, and communication projects.