Serco supports multiple agencies within the U.S. Department of Homeland Security in areas including disaster recovery, command and control centers, IT services, and advanced technologies. Globally, Serco is a leader in immigration and asylum-related services.
Serco has the expertise to support Homeland Security’s efforts to mitigate and defend against cyber threats, protect critical infrastructure, and modernize IT operations. In cyber, we help clients implement security by default with a “zero-trust” architecture that continuously authenticates and validates all users. We are a trusted provider of anti-terrorism protection solutions that automate intrusion detection and incident response. And we offer comprehensive support for enterprise IT systems, including cloud migration, intelligent automation of citizen services, integration of AI and machine learning technologies, and data analytics.
- Advanced Technologies
- AI and Machine Learning
- Audio/Video Communications
- Disaster Mitigation
- Disaster Recovery/Public Assistance
- Enterprise Cloud
- Media Design and Engineering
- Network Defense and Cyber
- Program Administration, Oversight, and Audits
- Program Management
Delivering Customer Benefits
- Flexible, lower-cost access to a broad range of labor categories specific to disaster recovery expertise
- Rapid response model to evolving disasters
- Secure, zero-trust cloud environments to support remote and hybrid work models
- Securing facilities, data, and critical infrastructure against malicious actors
- Improved citizen satisfaction and reduced administrative costs through intelligent automation and AI-enabled services
- Enabling faster decision-making and critical incident response by leveraging data analytics and scenarios
Key Facts in the Americas
- We work with the Federal Emergency Management Agency's (FEMA) Public Assistance (PA) program to recover from damage caused by manmade and natural disasters to infrastructure at the State, Local, and Tribal government levels.
- We support the FBI in areas including systems engineering, audio-visual communications, space situational awareness, and video programming.
- We work with the US Secret Service OCIO Program Management Office on the planning and acquisition of a wide array of IT projects, ranging from agile software development to network infrastructure modernization, classified systems, and communication projects.
Solutions We Provide
- Advanced Technologies – We help DHS clients deploy technology to speed decision cycle times through space situational awareness, decision support systems, command/control/battle management, discrimination and tracking algorithms, and battlespace awareness systems.
- AI and Machine Learning – Serco has deep expertise in using AI and Machine Learning to enhance DHS situational awareness, synchronize human and machine responses, and guide and gather intelligence from autonomous vehicles. We have deployed AI and robotic process automation to increase the efficiency of programs serving millions of people, provide faster adjudication decisions, and detect and reduce fraud.
- Audio/Video Communications – We design, install, and maintain secure communications systems in command-and-control facilities, emergency operations centers, Joint Services Operations Centers, covert A/V sites, remote sites and training facilities. The scope includes unified comms, information assurance, security and video surveillance, broadcast television and radio, and IT/network architecture and design.
- Disaster Mitigation – As part of assisting communities in rebuilding, we advise on how to prevent damage to critical infrastructure from future events.
- Disaster Recovery / Public Assistance – Serco provides comprehensive expertise to help communities recover from disasters and rebuild with resilience, including damage assessment, site inspection, program management, and environmental and historic preservation.
- Enterprise Cloud – We have the expertise to assist homeland security clients with developing the right strategy, partners and implementation path to support mission goals and reduce risks of cloud migration.
- Media Design and Engineering – We provide a full scope of support, including media asset management, logistics management, acquisition support, programmatic and program assessment, and audio and video master programming, including Crestron, AMX and Extron programming.
- Network Defense and Cyber – Serco has the expertise to help secure the data, networks, and critical infrastructure from various malicious actors, including state and non-state threats. Our approach harnesses the most advanced "zero-trust" architecture and the all-important human factor of cyber policies, training and intrusion testing.
- Program Administration, Oversight and Audits – Serco assists government clients to ensure taxpayer funding is provided to eligible recipients and eliminate waste and fraud.
- Program Management – We apply detailed knowledge of IT and systems acquisition guidelines to ensure they comply with DHS Acquisition, Systems Engineering Life Cycle (SELC) and Capital Planning and Investment Control (CPIC) directives.