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Fleet Management

Serco provides onsite, dedicated fleet management solutions for utilities, government organizations, and commercial customers looking to reduce costs and improve both operational performance and asset utilization.

As experts in fleet management, we provide custom solutions to help our customers increase their fleet availability, extend unit lifecycles, and improve critical safety and performance metrics. Our business process expertise and advanced information systems provide the visibility required to optimize maintenance and inspections, increase fleet uptime, and provide for effective capital planning.

Our vehicle expertise ranges from passenger vehicles to heavy-duty industrial equipment, and electric and alternative fuel programs. Serco’s fleet management experts serve in leadership roles within leading professional bodies including the National Association of Fleet Administration (NAFA) and the National Institute for Automotive Service Excellence (ASE.) 

Our people are united by a common commitment to service excellence, from data analysts and business process experts to the shop operations and parts warehouse team, your program will be managed by the best in the industry. 

Our fleet management capability is extensive, from fleet management information systems (MIS) implementation and operation to service operations center design and management, from Blue Seal certified service shop and mobile service trucks to onboard diagnostics telematics, from vehicle specification, acquisition and financing strategies to automatic vehicle location and onboard diagnostics. 

Serco’s customers also benefit from the economies of scale that come with our large-scale purchasing power that is administered via a centralized Service Operations Center (SOC). Our SOC provides 24/7/365 support to keep your fleet on the road and continuously monitor agreed upon service metrics to make sure that the KPIs we commit to are met or exceeded.


Key Features of Serco’s Program

  • Dedicated onsite personnel providing preventive & regulatory inspections, as well as predictive & repair services
  • Centralized service operations center (SOC) provides 24/7/365 workflow optimization, road call dispatching and parts & vendor management
  • Data collection & robust cost reduction analysis through fleet management information systems (FMIS) management using existing and proprietary systems
  • Implementing innovative technologies in maintenance to drive efficiencies
  • Data driven processes and procedures
  • Extensive mobile services
  • Expertise in maintaining emerging technologies such as all electric vehicles and hybrids

Our Mission

To deliver cost effective and operationally excellent full and partial outsourced maintenance services to the governments, utilities and commercial organizations.

Services include:

  • Onsite Preventive, Predictive & Repair Services
  • Parts & Vendor Management
  • FMIS Management, Data Collection & Analysis
  • Centralized Quality Control & Workflow Management
  • Data Driven Processes and Procedures
  • Innovative Technologies to Drive Efficiencies
  • Capital Planning

Proven Program Focus

  • Full and Partial Outsourced Maintenance Solutions
  • Corrective and Preventive Maintenance Designed to Deliver Results to KPIs
  • Fixed and Mobile Services
  • Parts and Subcontractor Management
  • FMIS Data Analysis and Program Design
  • Proven Technology Improvements and Innovation

Markets: Utilities

Serco’s Utility Experience (click here to download a services sheet)

  • Storm Support
  • Aerial Maintenance Expertise
  • In Depth Understanding of the Regulatory Environment
  • Health, Safety & Environmental Expertise

Tailored Solutions that Deliver Results

  • Full and Partial Outsourced Onsite Maintenance Services
  • Pilot Programs Allowing Customers to Try Before you Buy
  • Regional Solutions
  • FMIS Implementation

Data Driven Processes that Address Our Industry’s Most Pressing Issues

  • Staff Recruiting and Retention
  • Emerging Technologies
  • Telematics
  • Collision Avoidance
  • Autonomous Vehicles

Markets: Government Agencies

Serco provides maintenance support services to government agencies such as state departments of transportation, military bases, and Federal government agencies.  

Markets: Commercial Organizations

[coming soon]

Key Facts

  • Serco’s utility market expertise is unmatched in the industry, providing maintenance services for 8 utilities with over 6,500 complex assets operating in demanding regulatory environments. 
  • Serco provides complete maintenance services for municipalities with fixed garage and mobile maintenance services ensuring the availability and reliability of police vehicles, snow removal equipment as well as aerial bucket trucks and specialty equipment. 
  • In North America, Serco’s largest customers are the US and Canadian military. We have over 25 years of fleet maintenance experience which includes providing support for these departments ensuring that security vehicles, specialty transportation assets and unique military equipment are maintained to exacting specifications and ready to operate in extreme environments.  
  • Serco has an unwavering commitment to Safety, Health and Environmental Programs and Employee Engagement and is recognized as a leader in our industry.

Contact us for further information on Serco’s Transport services: