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Transportation

Whether intelligent transport systems, aviation services, fleet management, heavy rail, light rail, fleet management or parking, we are committed to delivering the best performing transportation systems.

Building capacity and delivering world leading transportation systems

Serco runs the full spectrum of transportation systems around the world – from air and sea to road, and with a particular focus on rail. We have the capability to deliver end-to-end solutions, from the design and delivery of new transportation systems to turning around underperforming transport services. 

We help governments overcome urban congestion and maintain vital transport links by providing deep expertise and managing complex transport programs that deliver reliable performance, build future capacity, and keep citizens and economies moving.

Through a focus on the end-to-end passenger journey, delivery of operational excellence, and the application of intelligent systems and analytics, we are able to design and run more efficient transport services and deliver a better passenger experience.

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Transportation in North America

In North America, Serco operates some of the most advanced transportation systems in the world by combining proven technologies and efficient operations with an unparalleled focus on service excellence.

On the ground, we are able to keep people and commerce moving with expertise in Intelligent Transportation Systems and an integrated approach to regional transport.

In the air, Serco brings decades of safe and efficient air traffic control services and has credentials in air traffic safety training not matched by any other non-government entity.

When you work with Serco, you are able to leverage a base of knowledge and experience developed across North America and the world. Serco’s global transportation team is renowned by many as a leader in technology, safety, and satisfaction.

Highlights

  • We have over 30 years’ experience developing and operating intelligent transportation systems including traffic cameras, sensors, and digital traffic message boards, with 99.3% availability covering national highways, state-wide transportation networks, major cities, counties, and municipalities.

  • With a decades long track record of air traffic control excellence in the U.S., we are the only commercial provider to encompass the three disciplines of tower operations, approach control, and en route centers.

  • Further afield, Serco can lay claim to the world’s largest fully automated driverless metro system that is also one of the best performing systems in the world.

  • We also manage the air traffic control at the largest international air hub in the world, Dubai, which has grown to serve 67 million passengers a year.

  • We are the first and only non-governmental entity that has been authorized to certify air traffic control specialists by the International Civil Aviation Organization (ICAO).

  • We provide air traffic control at 85 aviation sites across the globe.

  • We set up and run the world’s first wireless tramway project powered by a ground-based electricity supply system.

  • We are responsible for the rail system that has been ranked with the highest customer satisfaction scores in the United Kingdom.

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The value we bring...

Transferable Global Experience

Serco has global expertise in the design, setting up, operation, and maintenance of heavy rail, light rail, ferry, road traffic, and cycle hire schemes across the globe – from the turnkey operation of the Dubai Metro, one of the top performing metro systems in the world, to redefining a luxury experience on the Scottish Caledonian Sleeper and running London’s Cycle Hire Scheme. We are also the largest non-government operator of civilian air traffic control in the world and offer a range of airside fire and rescue services. This means we can share global best practice, as well as tap into Serco’s other cross-sector capabilities and technologies. We have an international Center of Excellence made up of some of the world’s leading specialists who are dedicated to maximizing clients benefits when working with Serco.

Public Service Ethos

Many of our people have joined us from the public sector and a public service ethos runs through our organization. We manage and select our people to reinforce the values to which we aspire. We invest in training to help them live those values day-to-day. All of our people are trained, motivated, and empowered to make a positive difference beyond meeting the basic requirements of the contract. We work closely with the communities we serve and employ local staff.

Expert and Empowered People

We employ some of the best transportation specialists in the world, in particular in rail and air navigation. As a global employer, we are also able to rapidly recruit and train new teams, share expertise across the globe, and draw on both local and international specialists.

Ability to Test and Innovate

We test and invest in innovative solutions, drawn from insight across all our continents. Through the application of new technological solutions such as the automation of toll roads, data analytics that predict transport flows, or passenger Apps that enable customer self-service, we can improve the citizen experience and reduce demand on the system.

Citizen-centred, Outcome Focused

We adopt a passenger-centric approach to design and operation looking at the end-to-end passenger journey, from journey planning and ticketing to end destination.

Trusted Partnership

We work in strong partnership with our government clients and delivery partners to deliver the very best service. We often work within or as an extension to governments, not just as a contractor. Our international reach and service delivery expertise also means our partners can rely on us in multiple geographies, modes, and opportunities.

Scalable and Customized Solutions

Our dynamic culture means we can deliver a solution tailored to customer needs. Passenger and other services can be rapidly flexed according to demand, for example, we add capacity to meet peaks on the Dubai Metro.

Full Service Integration

We are experienced in every stage of setting up transportation systems – from providing consultancy and “shadow” operations, through to design, commissioning of infrastructure, operation, and maintenance. We can provide any or every part of the solution. We can also ensure the integration of our transport services with other providers to form an effective network solution.

Strong Governance and Risk Management

Improved corporate standards, organization-wide training, clear operating procedures, and disciplined management processes help ensure strong governance, risk management, operational excellence, clear accountability, and excellent performance. The Serco Management System defines rules that govern the way we operate. Almost all of our contracts include measurable KPIs by which we track and drive performance.

Contact us for further information on Serco’s Transport services: