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Citizen Services

Serco staff at Forth Valley Hospital at a desk with dual screens wearing a headset

World-wide Service Delivery

Serco is relied on to deliver a wide range of government services to citizens around the world. Through our case management and workforce development services, Serco sets the standard for large-scale, high-volume programs that deliver better government services to citizens. As service delivery specialists, we work to make government services more efficient, responsive, and customer friendly.

Driving Cost-Efficiencies

We help governments to drive cost-efficiencies and meet rising expectations for improved public services. We do this by streamlining frontline and back-office processes and using digital technology to facilitate self-service and increase convenience. As expert service integrators, we form effective partnerships with small enterprises to manage local delivery.

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Our Offering

In Canada, our service offerings include:

  • DES
  • Justice & Immigration
  • Employment