Since 2003, Serco has been providing Driver Examination Services at 56 driver examination centers and 39 travel points for the Ontario Ministry of Transportation. This long-term public-private partnership showcases Serco’s approach of high-tech service with a human touch to improve the experience of citizens and deliver value to taxpayers.
We have helped to:
- Administer over 1.1M road tests and over 2 million counter transactions per year
- Shorten wait times to schedule driver tests from 6 months to 6 weeks
- Sustain customer satisfaction ratings above 90%
- Stand up the largest testing facility in the province in less than 9 months
We can proudly say that we:
- Provide fly-in services to First Nations communities in remote locations and customized approaches to knowledge testing to citizens without digital access to enable them to obtain drivers licenses
- Modernize operations through automated queuing systems, knowledge test kiosks and road test tablets
- Improve efficiency by scheduling appointment blocks for commercial class road tests through a centralized booking team
- Provide extended operating hours to reduce customer wait times and improve service flexibility at a number of centres across the province
- Help Ontario achieve one of the best road safety records in all of North America
Serco is proud to work with the province of Ontario to establish best practices in technology and customer experience for over 10 million licensed drivers and help make sure Ontarians arrive safely to their destination.