Our Mission
Serco's mission is to enhance the mission readiness of the war fighter through supply chain management and integrated logistics support. We optimize the availability of weapons platforms and ships through a total lifecycle approach to maintenance and sustainment.
Serco's ILS team is fully capable in developing Maintenance Plans for all domains, Land, Air and Sea, by using Reliability Centered Maintenance (RCM) analysis, to determine maintenance strategies for building cost effective, operationally reliable characteristics over a systems or equipment’s life cycle. RCM uses decision logic to select predictive and preventive maintenance tasks. Then task intervals are determined, and the maintenance program is documented in a set of instructions provided to technicians.
Reducing Costs
Serco's Integrated Logistics Support (ILS) services help our customers increase system availability and reduce costs. We treat ILS as a discipline and believe that a fully integrated ILS program is key to a program’s success. Our comprehensive suite of ILS support services provide benefits through the rationalization of spares holdings, preventive maintenance activities, user adapted technical documentation and improved, focused training.
Effective and Efficient
To operate effectively and efficiently, equipment must be reliable, easy to maintain, and safe. Serco's end to end ILS support and engineering experience in Reliability, Maintainability and Safety (RMS) is a cost-effective way of meeting these goals. From the earliest design activities, our teams factor customer requirements into the process – ensuring equipment is designed, developed, and delivered with the end in mind. This approach provides a comprehensive logistics package that takes your organization's specific requirements and priorities into account.
Deep Experience
Our teams of professional ILS practitioners have deep experience in the marine and aerospace industries. Serco's combination of people and logistics support analysis software provide customers with a formal solution to the most challenging maintenance and support problems. We develop the Maintenance and Training Plans needed to support teams and equipment throughout a long equipment life cycle.
Training and Simulation
With increasing costs across industry, training tasks need to be carried out efficiently. Serco's computer-based documentation, and training and simulation tools are designed to streamline training time. This helps operators avoid delays in deployment and supports execution of their work or mission as quickly as possible.
Our Offering
Serco provides a comprehensive range of ILS services including:
- Logistics Support Analysis (LSA)
- ILS Planning and Management
- Maintenance Planning
- Provisioning/Sparing Analysis
- Level of Repair Analysis (LORA)
- Life-Cycle Logistics Support
- Human Resources/Personnel
- Supply Support
- Support and Test Equipment (S&TE)
- Technical Documentation
- Training
- Packaging, Handling, Storage and Transportation (PHS&T)
- Facility Requirements
- Obsolescence Management
The Serco Difference
Serco uses two key methods in its ILS offering. Explore how these methodologies create critical customer benefits.
- FMEA
- LORA
FMEA
The Difference between FMEA and FMECA
FMECA is performed as a reliability engineering task early in the development process to identify and eliminate risks inherent in the design. FMEA is performed later as a maintenance planning task to identify corrective maintenance tasks and task frequencies, and to provide an input to Reliability Centered Maintenance Analysis (RCMA) so that appropriate preventive maintenance tasks can be selected.
Prevention and Reliability
By using a preventative maintenance approach to the various machines and mechanisms in any building or facility, Serco helps to ensure that there is less chance of significant repairs or disruptions so that a continuity of service can be maintained. The reliability of services provided by Serco, from our people to the operational and mechanical aspects, is why Serco gets chosen by many governments and military institutions around the globe.
LORA
Using LORA for better decisions
Once the RCM logic is determined then a Level of Repair Analysis (LORA) analysis can be performed. The analysis helps to make an economic decision to either repair or discard a part whenever it fails, and which is the most appropriate maintenance line of repair. A line of repair recommendation for any repairable part is based on a cost assessment of whether the failed item should be repaired or discarded. If it is cost effective to repair the item, then it is necessary to decide at what line of maintenance the repair should take place. Typical Lines of Maintenance refer to the organization performing then maintenance: 1st (on equipment in place), 2nd (local repair facility), 3rd (maintenance depot or contractor).
Using the LORA method, Serco helps to create cost efficiencies, make better informed decisions, and speed up the time to repair.
By using LORA, decisions can be made on what is more advantageous for overall cost, is it to minimized labour cost or minimized parts cost. A good example is a seized bearing on a fan motor assembly:
- If minimized Labour costs is the objective, then the technician would diagnose the problem, replace the assembly and test unit.
- If minimized parts costs is the driving force behind the analysis, then the technician would diagnose the problem, disassemble the unit, locate the faulty part, replace the part, reassemble the unit and test the unit.