At Serco in Europe, learning is not a side project. It is part of how we deliver essential services, how we grow as colleagues, and how we earn trust every day. Our first pan-European training programme, launched in 2025, showed the appetite across our teams for development, connection and growth.
The work is led by our Talent, Learning & Development team, headed by Maurizia Walzthöny. Their mission is simple: make learning practical, accessible and inspiring for everyone at Serco.
Making learning part of everyday life
We believe leaders are not just here to manage. They are here to develop people. That’s why we invest in programmes that build confidence, strengthen teams and connect colleagues across borders and sectors. From immigration to space, defence to European institutions, the skills we build together shape how we deliver for millions of citizens.
Learning is rooted in the realities of our work. Welcome Days help new joiners feel part of Serco from the start. We offer specialised courses on key topics such as change management and mental health. Our mentoring programme connects colleagues across Europe, breaking down silos and encouraging the exchange of experience.
A diverse team, a shared purpose
Our Talent, Learning & Development team brings together 13 colleagues, from diverse backgrounds and languages, based across four countries: Belgium, Italy, Germany, and Switzerland . They reflect the diversity of Serco, ORS, and European Homecare, united by a clear focus on inclusion and impact. This means opening leadership to more women, fostering generational diversity, and designing training that makes a tangible difference.
"Learning and development go far beyond acquiring knowledge. They are about building networks, stepping out of your comfort zone, exploring your limits and gaining self-confidence."
Maurizia Walzthöny
Looking ahead
The next chapter is taking shape: tailored leadership courses, new pathways, and fresh initiatives such as onboarding, personality profiling and team development tools.
Learning is not just about skills. It is about trust, confidence and creating a culture where people and the services we deliver can thrive.
Want to grow your career with us? Click here to discover opportunities now.