Skip to content

Welcome to Serco.com. Please review the region selection dropdown just below to get the most relevant content to your region.

IT support services

Over the past years, we have undertaken major technical and engineering projects for major space players and organisations (ESA). The IT support services are mixed teams that will provide a number of key competences to define and implement software solutions successfully. Our deep industry knowledge will bring added value to the solutions we deploy. The team will have experts in project management, business analysis, software, and engineering. We provide a pragmatic, flexible and innovative methodology to meet our clients’ business requirements. These solutions can be delivered on site or off site through one of our offices.

Our current IT support services consist of architecture design and, innovation and technology management. 

 

Find out more about the IT support services we provide: 

Architecture design

Architecture design is a process of defining how the business, functional and physical architecture elements will look like. The goal is to describe target states and associated transition states. In other words, it’s about generating, analysing and supporting the selection of business, functional and physical architecture options.

Architecture design is one of the most important steps in enterprise architecture and like any other step needs to be well planned and documented. The required activities include defining requirements, defining performance measures (and baselines), identifying stakeholders, defining boundaries and scope.

An architecture design service is available for businesses who are looking to streamline these processes. The service is carried out by experts who have years of experience in the field. Our IT engineers have extensive knowledge on how to best use various architectural frameworks and tools that will help your company get through this difficult process.

  • Generate, analyse and support the selection of business, functional and physical architecture options.

  • Describing target (‘to-be’) states and associated transition states (from ‘as-is’).

  • Architectures encompass people, processes, information and technology, and their relationships to one another and the external environment.

Innovation and technology management

Innovation and technology management is a big part of any long-term successful organisation. It will make an organisation competitive in today's global economy, and as more and more science fiction becomes reality, it will become even more important than ever before.

Innovation includes new ideas that are not yet useful or practical enough to be developed into a product. Technology management involves planning for how these new ideas can be introduced in order to have an effect on current operational concepts.

We are committed to help organisations of all shapes and sizes. That is why we offer a range of different services to promote innovation and technology management, tailored to the needs of your organisation. We aim to improve the process of identifying and developing new ideas, as well as speed up the transition from research and development (R&D) into your operational environment.

  • Planning, including TRL and SRL assessment, forecasting and road mapping.

  • Planning and delivery of Concept Demonstrators to evaluate potential uses and implications of new technology in support of current and emerging operational concepts.

  • Planning and delivery of Technology Demonstrators to evaluate and accelerate the maturity of new technology.

Interested in our IT support services?

Are you interested in one of our IT support services? Get in contact now, and our staff will address your needs and provide the best solutions.

Contact us