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Serco in Immigration

With capabilities right across the immigration cycle, from border control and detention centres to housing and welfare support, we are committed to helping governments protect borders and sensitively manage immigration.

Serco is the leading provider of border control and immigration services across the UK and Australia. This means we can transfer best practice, as well as tap into proven technology solutions and Serco’s specialist cross-sector capabilities in areas such as facilities management and complex case management. We have an international Centre of Excellence for Immigration dedicated to maximising the benefits of this.

Our services include the management of border controls, the management of detention centres, the provision of housing and welfare support services for asylum applicants, the issuing of identity documents, and repatriation services. We also deliver tracking, border detection, and surveillance services.

Serco Immigration

We help governments meet the challenge of managing immigration by applying intelligence, strengthening border controls, sensitively managing people, working in close partnership with voluntary organisations to deliver housing and welfare support, and delivering efficiencies through the system that reduce cost and enable the swift repatriation or successful integration of migrants into society.

UK and Europe

In the UK & Europe the breadth and scope of our delivery is significant. Our services include the management of border controls, the management of detention centres, the provision of housing and welfare support services for asylum applicants, the issuing of identity documents, and repatriation services. We also deliver tracking, border detection, and surveillance services. We always focus on the individual needs of everyone in our care, but are also able to support the UK Government to develop and implement new solutions to the ever-evolving threat to our national security. The breadth of the services we provide is unique, from replacing sink tap washers for asylum seekers and supporting the returns process. We bring the same level of service management and control to every task that we undertake.

Asia Pacific

In Asia Pacific our services include the management of detention centres, transporting and escorting people locally, domestically and internationally, and the provision of support services for people while their immigration status is being resolved with government immigration departments. We contribute to the Government’s commitment to national security, with a demonstrated ability to be flexible and responsive to meet the needs of a dynamic onshore detention network with increasing operational complexity, while ensuring those in our care are treated with dignity and respect. We currently employ more than 2,000 specially trained staff, who speak more than 25 languages to deliver a safe, secure service and treat those in our care with dignity and respect. Last year we delivered 8,000 training activities across 22 courses to employees.