Serco in Citizen Services
From contact centres and complex case management to the administration of flagship employment and health programmes to the operation of local waste management and leisure services, we are committed to delivering better government services to citizens.
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Serco is relied on to deliver a wide range of government services to citizens around the world.
We help governments to drive cost-efficiencies and meet rising expectations for improved public services. We do this by streamlining frontline and back-office processes and using digital technology to facilitate self-service and increase convenience. As expert service integrators, we form effective partnerships with small enterprises to manage local delivery.
Serco Citizen Services
Serco provides public services to citizens around the world, from the administration of flagship employment and health programmes, such as the Affordable Care Act in the US and the Work Programme in the UK, to managing government departments, the Australian Tax Office, and Driver Examination Services in Canada.
We deliver essential support services to local and national governments, including complex case management, contact centres, finance, and ICT services. We also manage sport and leisure facilities and operate waste and environmental services on behalf of local authorities.