Citizen Services

From contact centres and complex case management to the administration of flagship employment and health programmes to the operation of local waste management and leisure services, we are committed to delivering better government services to citizens.

Delivering better government services to citizens

Serco is relied on to deliver a wide range of government services to citizens around the world. From the administration of flagship employment and health programmes to the management of government departments and contact centres, from the provision of complex case management to the operation of local waste management and leisure services.

Every day we actively seek to make governments more efficient, improve the service experience, and build confidence that limited public funds are being put to the most effective use, whilst observing complex regulatory and security requirements.

We help governments to drive cost-efficiencies and meet rising expectations for improved public services. We do this by streamlining frontline and back-office processes and using digital technology to facilitate self-service and increase convenience. As expert service integrators, we form effective partnerships with small enterprises to manage local delivery.

Our citizen-centric approach and empowerment of our people enable us to design better services, which are personalised to individual needs and offer a better experience.

Our world of experience

In addition to our other sectors, Serco provides public services to citizens around the world, from the administration of flagship employment and health programmes, such as the Affordable Care Act in the US and the Work Programme in the UK, to managing government departments, the Australian Tax Office, and Driver Examination Services in Canada.

We deliver essential support services to local and national governments, including complex case management, contact centres, finance, and ICT services. We also manage sport and leisure facilities and operate waste and environmental services on behalf of local authorities.

Our market segments

  • Employment Services

  • Skills, Training and Enterprise Support

  • Grounds and Streets

  • Waste and Recycling

  • Leisure Services

  • Over the Counter Services

  • Contact Centres and Complex Case Management

  • Back and Middle Office Services

  • Workforce Development

  • Technical and Engineering Services

  • Professional Services for European Institutions & Agencies

Contact us for further information on Serco’s Citizen Services: