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Wandoo Reintegration Facility a benchmark

Published: 7 Apr 2017

Serco Australia has welcomed the Office of the Inspector of Custodial Services’ report into Wandoo Reintegration Facility that has found Wandoo’s offender management model is the best in the state, and should be used as a benchmark for other state facilities.

Serco Managing Director Heath Chapple said the report underlined the management and staff commitment to reintegration and rehabilitation of prisoners that was leading to reduced reoffending and improved community safety.

“I am pleased that the Inspector found that we have exceeded expectations and would like to thank our diligent staff and community partners for their work to achieve this,” Mr Chapple said.

“In particular the positively targeted initiatives which challenge the issues which lead to offending. This includes substance abuse programs, education, skill development and access after release to support services to maintain jobs and remain in the community.”

Inspector, Professor Neil Morgan said: “Wandoo provides a positive, purposeful and safe regime, and has performed well across all key measures. It offers new ways of ‘doing business’ that are relevant to the management of both adult prisoners and juveniles at the troubled Banksia Hill Detention Centre.”

The report said that there were several standout areas of delivery:

  • A coherent, purposeful philosophy that is supported by staff and which permeates all areas of the centre’s operations
  • A strong multi-disciplinary approach to managing and supporting the residents
  • A model that is based on personal responsibility, positive reinforcement and genuine opportunities for rehabilitation
  • Sustained and targeted partnerships with the not-for-profit sector
  • ‘Real’ work opportunities for residents leading to post-release employment
  • Serco’s contractor’s willingness to respond, innovate and improve

The full report can be found at

Media contact: Tim Evans, +61 409 389 358

General media enquiries: Serco media line, +61 (0) 2 9409 8700 or [email protected]

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About Serco

Serco is an international service company with a standing ambition to be a superb provider of public services. Around the world, we improve essential services by managing people, processes, technology and assets more effectively.

We advise policy makers, design innovative solutions, integrate systems and – most of all – deliver to the public. Serco supports governments, agencies and public sector organisations which seek a trusted partner with a solid track record of providing assured service excellence.

Serco Asia Pacific (ASPAC) has been operating for more than 20 years across Australia, New Zealand and China with a proven track record in delivering the most demanding, complex and sensitive solutions for government clients.

Employing around 9,000 people in the ASPAC region, we apply world’s best practice, insights and technology across seven key sectors: Justice; Health; Citizen Services; Immigration; Defence; Transport and Facility Services.

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