Supporting community safety and rebuilding lives
Around the world, Serco provides essential services across the justice system, from the safe and secure operation of prisons to managing the reintegration of offenders into society.
We help governments deliver effective justice services, at a lower cost, by championing service innovations, applying intelligent systems, employing the right people, and forming partnerships with not-for-profit organisations to achieve positive community outcomes.
By pursuing a rehabilitative approach to justice, with a focus on education, criminogenic needs, and the key outcome of reducing reoffending, we help to rebuild lives, reduce the burden on government services, and improve public safety.
Our capabilities
Full Prison Management
From low to high security facilities, we manage a full range of services to address the individual needs of those in custody, while focusing on safety, security, and reducing reoffending.
Rehabilitation & Reintegration Programs
We deliver offender management programs that reduce reoffending, including integrated case management, crimonogenic interventions, education and vocational training, healthcare, employment, restorative justice, and resettlement.
Offender Communities
We provide targeted services to manage the specific needs of discrete offender cohorts.
Health Services
We are an independent provider of holistic healthcare services within correctional facilities across the Asia Pacific region. We deliver primary health, mental health and allied healthcare to custodial patients under our care, across four locations and to a standard equivalent to the local community.
Facilities Management
We have more than 50 years’ experience delivering facilities management services in secure environments around the world. We maintain infrastructure, assets, and grounds. We also implement environmental management plans, including waste control, thereby ensuring environmental impact is minimised.
Prison Design & Build
We are a valuable partner in the design, construction and commissioning of corrections facilities. We bring international expertise to projects through operator-led design that focuses on safety, security and reducing reoffending.
Prisoner Escorting & Custody Services
Our escorting and court security capability draws on more than 20 years of global operational experience. We transport persons in custody safely, securely, and efficiently.
Electronic Monitoring
We design, deliver, and manage electronic monitoring services on behalf of correctional departments, allowing the safe and secure management of lower risk offenders outside of prison.
Court Services
We have significant expertise in the delivery of court security and custody services in Australia and the United Kingdom, helping to ensure the secure and efficient operation of courts.