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Safeguarding society and reducing reoffending Justice

Supporting community safety and rebuilding lives

Around the world, Serco provides essential services across the justice system, from the safe and secure operation of prisons to managing the reintegration of offenders into society. 

We help governments deliver effective justice services, at a lower cost, by championing service innovations, applying intelligent systems, employing the right people, and forming partnerships with not-for-profit organisations to achieve positive community outcomes. 

By pursuing a rehabilitative approach to justice, with a focus on education, criminogenic needs, and the key outcome of reducing reoffending, we help to rebuild lives, reduce the burden on government services, and improve public safety. 

 

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in our care across Australia & New Zealand
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hours of education delivered annually
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Our capabilities

Full Prison Management

From low to high security facilities, we manage a full range of services to address the individual needs of those in custody, while focusing on safety, security, and reducing reoffending. 

Rehabilitation & Reintegration Programs

We deliver offender management programs that reduce reoffending, including integrated case management, crimonogenic interventions, education and vocational training, healthcare, employment, restorative justice, and resettlement. 

Offender Communities

We provide targeted services to manage the specific needs of discrete offender cohorts.

Health Services

We are an independent provider of holistic healthcare services within correctional facilities across the Asia Pacific region. We deliver primary health, mental health and allied healthcare to custodial patients under our care, across four locations and to a standard equivalent to the local community.

Facilities Management

We have more than 50 years’ experience delivering facilities management services in secure environments around the world. We maintain infrastructure, assets, and grounds. We also implement environmental management plans, including waste control, thereby ensuring environmental impact is minimised.

Prison Design & Build

We are a valuable partner in the design, construction and commissioning of corrections facilities. We bring international expertise to projects through operator-led design that focuses on safety, security and reducing reoffending. 

Prisoner Escorting & Custody Services

Our escorting and court security capability draws on more than 20 years of global operational experience. We transport persons in custody safely, securely, and efficiently.  

Electronic Monitoring

We design, deliver, and manage electronic monitoring services on behalf of correctional departments, allowing the safe and secure management of lower risk offenders outside of prison.

Court Services

We have significant expertise in the delivery of court security and custody services in Australia and the United Kingdom, helping to ensure the secure and efficient operation of courts. 

Our contracts

Clarence Correctional Centre, Grafton, NSW

As part of the NorthernPathways consortium, Serco designed and built Australia's largest and most state-of-the-art correctional facility, the Clarence Correctional Centre, which opened in 2020. We will also operate and maintain the 1,700-bed Clarence Correctional Centre on behalf of the NSW Government over a 20-year contract term.

Adelaide Remand Centre, Adelaide, SA

Serco operates and manages the Adelaide Remand Centre (ARC) for the South Australia Department for Correctional Services. We deliver a comprehensive, integrated and localised remand solution for Centre, which supports the South Australian Government’s goal to reduce reoffending by 10 per cent in the State.

Acacia Prison, Wooroloo, WA

Serco manage Western Australia’s largest prison, Acacia Prison, with an operating capacity of 1,525. We oversaw a successful AU$126 million expansion to the facility in 2014, and in 2020 we were successful in the rebid for Acacia Prison.

Auckland South Corrections Facility, Auckland, New Zealand

Serco designed, built, commissioned, and now operate New Zealand’s newest prison, the 960 bed Kohuora Auckland South Corrections Facility procured by Public Private Partnership.

 

Information for friends and family

Case studies