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Facilities Management

Mastering complexity, empowering clients, and sustaining communities

Serco is a global leader in facilities management, offering a comprehensive suite of services that span major infrastructure, buildings, and open spaces. With over 50 years of experience, Serco delivers integrated facilities and asset management solutions tailored to complex environments such as hospitals, military bases, and correctional facilities. 

At the forefront of integrated facilities management, Serco has extensive experience in maintaining public and private infrastructure. We leverage global capability, experienced people, innovative systems, and technology to generate efficiencies and improve operations over the long term, maximising the longevity of assets.

Serco is trusted by government, not-for-profit and private sector clients to deliver integrated facilities management services across key industries, including government, defence, health and aged care, education, and corrections. We are dedicated to supporting people and communities, ensuring that the facilities we manage are safe, functional, and efficient.

We offer unrivalled capability and quality through award-winning innovative and sustainable solutions. Our integrated services and asset management programs are underpinned by the safety, quality, and risk management systems you expect from a global leader.

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Public-Private-Partnerships globally
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facilities management personnel across the Asia Pacific region
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client assets under management in Australia and New Zealand

Proven track record in Public-Private Partnerships

Our proven track record in operating and maintaining infrastructure delivered under public-private partnerships drives value and reliability, making us a trusted partner for governments and the private sector clients alike.

Expertise in complex operational environments

We excel in managing and maintaining facilities in complex operational environments, ensuring seamless integration and superior management of facilities.

Exceptional teams and robust systems

Our success is driven by our exceptional teams and robust systems, ensuring high-quality, reliable facilities management. We bring together experienced local teams, leading management professionals, and world-class systems to deliver award-winning, innovative, and sustainable solutions.

Comprehensive understanding of facility operations

Our deep operational expertise allows us to implement innovative maintenance strategies that optimise facility performance and reduce downtime. We maintain the highest standards of safety and quality.

Optimising maintenance and driving efficiency through data and technology

We use digital systems and data analysis to enable predictive maintenance, energy optimisation, and smarter resource allocation. These technologies reduce operational costs, extend asset life, and support sustainability goals by turning real-time data into actionable insights. The result is more efficient, reliable, and future-ready facilities management.

Sustaining local communities

By engaging local workforces and suppliers, we invest in the communities we serve. We’re also firmly committed to building a strong Australian and New Zealand business sector and capability by supporting small to medium size businesses, as well as locally-owned, Indigenous-owned, and Veteran-owned businesses. 

Our sectors

Our capabilities

At Serco, facilities management isn’t just about maintenance, it’s about making a meaningful impact. Our services reduce risks, promote wellbeing, and foster sustainable growth, helping your organisation stay safe, sustainable, and future-fit.

Management services

Procurement

Asset management including medical equipment

Project and program management

Energy and utilities management

Hard Facilities Management services

HVAC/mechanical

Electrical and lighting

BMCS

Plumbing and hydraulics

Fire systems

Lifts and escalators

Electronic security systems

Renovation and refurbishment

Painting and carpentry

Central Energy Plant

Emergency power generators

Water filtration systems

Soft Facilities Management services

Cleaning

Catering

Linen

Waste and recycling 

Pest control

Operational services

Helpdesk/call centre management

ICT and AV network services

AGVs/robots

Vehicle and fleet management

Logistics and supplies management

Grounds and Gardens

Horticulture

Turf management

Water management

Minor and Capital Works Projects

Program management

Upgrades and refurbishments

Plant and equipment replacements

Heritage listed buildings

Read more about our Facilities Management capability