Keeping Defence mission-ready
Defence organisations across Australia and New Zealand are operating in increasingly complex environments - balancing modernisation, workforce pressures and the need to sustain critical capability.
Serco is a trusted strategic partner across the region, delivering mission-critical services that support national security, maritime operations, healthcare, logistics and naval infrastructure.
We bring together people, partners and technology to deliver integrated services across the full Defence lifecycle - from training and healthcare to engineering, logistics and base operations - helping Defence forces stay ready today and into the future.
Supporting the Australian Defence Force and New Zealand Defence Force for almost 30 years, and with a broader regional presence spanning decades, we combine global expertise with deep local knowledge and delivery at scale.
A partner for modern Defence
Modern Defence requires integrated delivery, trusted partnerships and the ability to operate at scale in complex environments.
Serco brings together global expertise and local capability to deliver services that keep Defence organisations ready - supporting today’s missions and building capability for the future.
A trusted partner in the region
We have supported Defence organisations across Australia and New Zealand for 29 years, working alongside Defence to deliver complex, mission-critical services in operational environments.
An accountable operator-integrator
We take responsibility for outcomes - integrating our own capability with trusted partners to deliver seamless, dependable services across Defence operations.
Local capability, global strength
With more than 9,000 people across Australia and New Zealand, including a strong community of veterans and reservists, we bring local knowledge, workforce capability and connection to Defence culture.
Focused on sovereign capability and resilience
We work with Defence and industry to strengthen sovereign capability, support local suppliers and invest in long-term partnerships that build resilience across the Defence ecosystem.
Delivering capability at scale
Across Australia, New Zealand and deployed environments, we help Defence organisations:
- Maintain operational readiness across land, sea and deployed operations
- Strengthen workforce capability and wellbeing
- Sustain complex assets and infrastructure
- Deliver reliable logistics and base operations in high-tempo environments
From supporting healthcare across dozens of bases to delivering integrated logistics in the Middle East and sustaining naval capability at home, our work is aligned to Defence priorities and operational outcomes.
Supporting people, industry and community
Our approach to Defence is grounded in long-term partnership and shared outcomes.
We actively support veteran employment and career transition, building a workforce aligned to Defence values and experience.
We invest in local industry, working with small and medium enterprises and First Nations businesses to strengthen supply chains and build capability across the region.
Through these partnerships, we contribute to stronger communities and a more resilient Defence ecosystem.
Our capabilities
Estate and Base Services
We provide flexible and adaptable facilities management and operational support for Government services and critical infrastructure. We aim to efficiently and effectively operate and maintain the capability of military assets, including bases, barracks, and their associated facilities. Our services include maintenance and repairs, cleaning and hospitality, security and emergency response management.
Fire and Rescue Services
Our comprehensive fire and rescue service solution provides our clients with trained and experienced personnel as well as the latest vehicles and equipment. Our emergency response capability includes airfield rescue and firefighting services, structural rescue and firefighting, road accident and personnel rescue, and hazardous materials (HAZMAT) incident response.
Logistics and Operational Support
We provide innovative logistics capabilities that deliver integrated solutions for planned and emergency deployments. Our integrated systems include warehousing, inventory, supply chain, and obsolescence management.
Design, Build, Operate, Maintain
In collaboration with shipbuilders, Serco achieves innovative vessel design, build, and modifications. We provide commercial crews to operate support vessels and meet the needs of Defence and Government clients. We also provide engineering, maintenance, supply support, and offshore and inshore operations.
Acquisition and Complex Project Management
We are an industry leader in complex procurement tasks, asset management and lifecycle support. Our total asset management practices align processes, people, and logistics throughout each asset's life.
Specialist Maintenance and Technical Support
We provide in-service support for Mini-Typhoon, Typhoon and Toplite systems. Services include support and maintenance for the defence platforms, including engineering management, strategic procurement and inventory management.
Training, Education and Professional Development
We provide a range of fully accredited training to RAN and RNZN, delivering courses that support the attainment of nationally recognised qualifications. We provide cost effective solutions that meet the unique needs of military operations, utilising immersive and simulation technology to replicate real-life situations and prepare senior military leaders through to front-line personnel for the most demanding scenarios they will face.
Clinical Health Services
We provide clinical teams for the ADF’s 46 Health Centres around Australia, and at the Butterworth base in Malaysia. We are responsible for recruitment, credentialing, on-boarding, compliance, clinical professional development and workforce management. We have a dedicated workforce of around 1,700 supporting more than 80,000 ADF members and reservists. Our ADF telehealth service handles over 1,000 calls per day
Proudly supporting Veterans, Reservists and Defence Family Members
We have been a platinum pledge partner to Solider On since 2018 and will continue to help secure the future of veterans and their families in to the future.
We recognise the immense value veterans bring to our team, and in partnering with organisations such as Solider On we show are dedication to fostering an inclusive environment where veterans are set up for success.
In 2022 we established our Veteran, Reservist and Defence family Members Advisory Committee (VRFAC). The committee aims to further strengthen our commitments to this very important group of employees by looking at a range of projects and initiatives to further enhance and develop our veterans. The first initiative formed was SercoVets.
The SercoVets community gives those veterans, family or allies an opportunity for engagement and collaboration with others who share a passion for veterans and veterans' initiatives. Veterans and reservists bring knowledge, experience, skills, clearances and a strong work ethic necessary to help us and our customers be successful on our important programs.
Defence spotlights
Serco extends ADF medical and dental equipment support contract
Read article
Serco DMSS Supports Royal Australian Navy International Fleet Review
Read article
Serco supports ADFAR All Stars over ANZAC Day weekend
Read article
From stress inoculation to nutrition and sleep: Building healthy, resilient warriors
Read article
Serco Secures Navy Synthetic Warfare Training contract, advancing Navy readiness
Read article
Asghar’s story – a career defined by growth, leadership, and an unwavering focus on excellence in times of crisis, change and complexity
Read article
Delivering comprehensive cross-border Facilities Management for the Australian Defence Force: a Serco Story
Read article
Serco plays critical role in Talisman Sabre 2025
Read article
A journey from Navy to Serco – Clint’s story
Read article