A truly integrated and aligned Defence industry services partner
Serco provides critical support services in-country and embedded within deployed forces around the world. We have a proven track record for delivering services across the most demanding, complex and sensitive environments.
We have been supporting the Australian Defence Force for more than 25 years by utilising our global operating experience and an innovative approach to reimagining service delivery.
Our expertise in base support and facilities management gives us a unique capability to deliver operational excellence and cost-effectiveness to Defence, where a wide range of services need
to be integrated successfully to enable military outputs to be effectively provided. We act as the single point of contact – being both responsible and accountable.
Complex Asset Management
We deliver sophisticated maintenance strategies, providing clients with confidence in the performance of their assets and allowing them to focus on their core business. Our strategies govern the delivery of maintenance programs that are often complex and multifaceted, due to their scale, technicality, urgency or criticality.
We provide expert asset maintenance through efficient program scheduling, insightful data analysis, specialist skills and a deep understanding of client needs. When delivering maintenance programs, we aim to integrate seamlessly with our clients’ work methodology to provide a service that anticipates their needs.
Our teams are focused on continual improvement, ensuring repairs are prompt and to a high standard, maintenance schedules are carefully planned and fully delivered, and our skills and capability are always up to date.
We apply innovative data and technology to extend the availability of assets and reduce unexpected downtime. This allows our clients to work efficiently and avoid disruptions outside of their control.
Infrastructure and Hard Facilities Management
As a global facilities management provider, Serco improves service delivery across a wide range of critical assets by effectively managing people, processes, technology, and assets on behalf of our clients. We work collaboratively with our clients to design innovative solutions, integrate systems, provide key advice and seamlessly deliver services, enhancing end-user outcomes.
Our infrastructure integrated factilities management capability spans the entire service lifecycle, including design, operation, maintenance, and optimisation. Services we deliver include:
- Asset lifecycle management
- Energy and utilities management
- Configuration and design support
- Emergency management
- Business continuity
- Compliance management
A building that functions efficiently offers a positive, safe and healthy environment for users, and optimises cost effectiveness and sustainability. Our built environment capabilities include:
- Maintenance and repairs
- Fire safety systems
- Heating and ventilation
- Electrical and mechanical
- Hydraulics and HVAC
- Residential housing maintenance
Soft Facilities Management
We are trusted to deliver facility services in a range of settings, from high demand, high throughput facilities to secure sites and strictly regulated environments. Our soft services offering incorporates the latest innovations sourced from our global operations and we are committed to high standards of customer satisfaction.
Our portfolio of soft facilities management services include:
- Catering
- Cleaning and laundry
- Waste management and pest control
- Security services and emergency management
- Call centres and help desks
- Fleet management, parking and traffic control
- Warehousing and logistics
- Healthcare professional services
- Grounds and open space management
Committed to supporting Australian industry and capability
We also remain firmly committed to helping build a strong Indigenous business sector. As a long-standing partner of government and Defence in Australia, we recognise our important role in ensuring a sustainable, authentic Indigenous business industry.