Supporting Defence capability through integrated base services
Serco supports Defence to stay mission ready by delivering integrated estate and base services that enable forces to live, train and operate with confidence.
Across Australia and New Zealand, we work alongside Defence as an accountable partner, bringing together people, partners and technology to deliver safe, reliable and resilient base environments.
As an operator-integrator, Serco brings together in-house capability and trusted local partners to reduce complexity, strengthen performance and ensure continuity across all base services.
Local capability, global strength
Serco combines global Defence experience with deep local knowledge of Australia and New Zealand.
We have supported Defence organisations across the region for nearly three decades, bringing a strong local workforce, including veterans and reservists, and a commitment to strengthening sovereign capability and local industry participation.
In New Zealand, our approach is grounded in partnership. We work with local suppliers, iwi and regional providers to deliver lasting economic and social value alongside operational outcomes.
Designed for modern Defence
Defence estates are evolving to meet changing operational demands, workforce expectations and infrastructure challenges.
By aligning estate and base services to Defence priorities such as readiness, resilience and workforce sustainability, we help build a stronger, more capable Defence force.
Delivering operational readiness every day
We deliver critical base services across some of the most demanding Defence environments, ensuring sites remain safe, compliant and continuously available.
Complex Asset Management
We deliver sophisticated maintenance strategies, providing clients with confidence in the performance of their assets and allowing them to focus on their core business. Our strategies govern the delivery of maintenance programs that are often complex and multifaceted, due to their scale, technicality, urgency or criticality.
We provide expert asset maintenance through efficient program scheduling, insightful data analysis, specialist skills and a deep understanding of client needs. When delivering maintenance programs, we aim to integrate seamlessly with our clients’ work methodology to provide a service that anticipates their needs.
Our teams are focused on continual improvement, ensuring repairs are prompt and to a high standard, maintenance schedules are carefully planned and fully delivered, and our skills and capability are always up to date.
We apply innovative data and technology to extend the availability of assets and reduce unexpected downtime. This allows our clients to work efficiently and avoid disruptions outside of their control.
Infrastructure and Hard Facilities Management
As a global facilities management provider, Serco improves service delivery across a wide range of critical assets by effectively managing people, processes, technology, and assets on behalf of our clients. We work collaboratively with our clients to design innovative solutions, integrate systems, provide key advice and seamlessly deliver services, enhancing end-user outcomes.
Our infrastructure integrated factilities management capability spans the entire service lifecycle, including design, operation, maintenance, and optimisation. Services we deliver include:
- Asset lifecycle management
- Energy and utilities management
- Configuration and design support
- Emergency management
- Business continuity
- Compliance management
A building that functions efficiently offers a positive, safe and healthy environment for users, and optimises cost effectiveness and sustainability. Our built environment capabilities include:
- Maintenance and repairs
- Fire safety systems
- Heating and ventilation
- Electrical and mechanical
- Hydraulics and HVAC
- Residential housing maintenance
Soft Facilities Management
We are trusted to deliver facility services in a range of settings, from high demand, high throughput facilities to secure sites and strictly regulated environments. Our soft services offering incorporates the latest innovations sourced from our global operations and we are committed to high standards of customer satisfaction.
Our portfolio of soft facilities management services include:
- Catering
- Cleaning and laundry
- Waste management and pest control
- Security services and emergency management
- Call centres and help desks
- Fleet management, parking and traffic control
- Warehousing and logistics
- Healthcare professional services
- Grounds and open space management
Our catering and hospitality teams operate in high-tempo environments where quality, safety and reliability are essential. From daily meal services to surge support, catering is delivered as an integrated part of base operations, supporting Defence personnel to perform at their best.
Committed to supporting local industry and capability
Serco’s approach to procurement is centred on strengthening local capability, supporting a skilled workforce and delivering reliable, high-quality outcomes in Defence environments.
We prioritise New Zealand and Australian suppliers wherever practical, ensuring that investment supports local businesses, creates meaningful employment opportunities and contributes directly to regional economies. This includes day-to-day operational needs such as technology, equipment, uniforms and support services, alongside targeted engagement with specialist local providers that enhance training delivery and innovation.
We also work closely with local businesses to strengthen their capability to operate within Defence environments. These partnerships create opportunities for small and medium enterprises, veteran-owned businesses and emerging technology providers to participate, build capability and grow over the long term.
Base services spotlights
Recognising Serco’s food safety excellence across defence, maritime and corrections
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50 Million Reasons to Celebrate FSH Linen Services
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From stress inoculation to nutrition and sleep: Building healthy, resilient warriors
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Surge and Flex: Serco MELABS Delivers for Defence at Short Notice
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Prince’s story – a journey from prestigious global hotel kitchens to flexing culinary muscles for the ADF with Serco
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Asghar’s story – a career defined by growth, leadership, and an unwavering focus on excellence in times of crisis, change and complexity
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Serco achieves highest accolades for commitment to veterans employment and reservists support
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Serco recognised as veteran employer of the year
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