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Serco confirms Adelaide as its Asia Pacific shared service centre

Published: 29 Jan 2019

Serco Australia has a new home in South Australia with the finalisation late last year of a new lease and fitout of its Adelaide headquarters.

The office, at Grenfell Street in the Central Business District, will house almost 100 staff who manage and operate Serco Australia’s Human Resource service functions for the company across Australia, New Zealand and Hong Kong.

This includes specialists in Resourcing, HR advisory, Payroll, Property and Facility services, and support for Serco’s 9000 employees across the Asia Pacific region.

Serco Australia’s Chief Human Resources Officer, Julie Carroll, said the Adelaide office played an important role ensuring the 24-hour, seven day a week, needs of employees were met.

“We have had operations in South Australia for 20 years, and have run our shared services from Adelaide since 2012. This new office allows us to continue a strong focus on our people across the regions in which we operate,” Julie said.

“Adelaide is a perfect place for the office as we work across six different time zones and need to be available to meet the needs of our staff and our customers in Government.

“We have also found that we can attract and retain a highly skilled and professional workforce in South Australia who deliver the strong service ethos we require from all our employees.”