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Serco wins new hospital contract in Hong Kong

Published: 23 Apr 2020

Serco Asia Pacific is pleased to announce it has been awarded a new contract to provide domestic and portering services to Kowloon East Cluster for the Hong Kong Hospital Authority.

The contract for services to the Tseung Kwan O Hospital and Haven of Hope Hospital is for three years starting 1 July 2020 and is valued at HKD175million. The two hospitals have a total of almost 1200 beds.

The contract builds on Serco’s experience in Hong Kong where support services and facilities management have been provided since 1996. Serco has provided transportation and cleaning services to the 1600-bed tertiary Prince of Wales Hospital in Hong Kong since 2012.

Serco’s Managing Director for Asia, Garry Brown, said he was pleased to be able to combine the local experience from the Prince of Wales hospital with Serco’s healthcare expertise from around the world to Kowloon East.

“We have prepared an experienced mobilisation team to ensure a seamless transition at the hospitals, focussed on service quality across a range of key operational and functional areas,” Mr Brown said.

“We will employ some 600 staff, and I am looking forward to them joining Serco and helping to deliver an excellent level of service as we do at the Prince of Wales where our managers and frontline workers consistently demonstrate their commitment to service that is praised by the hospital users, staff, patients and visitors.”

Serco Asia Pacific Chief Executive Officer Mark Irwin said the new contract recognised the importance of experience in the healthcare and facilities sector, and ability to bring new innovations to Hong Kong.

“At this time when the COVID-19 pandemic is placing pressure on health and the wider government services, it is pleasing that we can help deliver a focussed service to the Hong Kong hospital sector,” Mr Irwin said.

“Importantly we recognise transition and then initial delivery and performance will be a key, and our local team is very focussed on working with management at the Kowloon East Cluster.”


Media contact: Tim Evans, +61 409 389 358
General media enquiries: Serco media line, +61 (0) 2 9409 8700 or [email protected] 

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