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Serco completes Online Reporting (OLR) uplift project for Victoria Police

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Published: 20 May 2025

At Serco, we're proud to have returned over 600,000 hours of frontline policing. With our Online Reporting uplift project for Victoria Police, we're taking efficiency to the next level.

Leveraging our extensive contact centre expertise, as well as our digital advisory and delivery capabilities, Serco has been operating the Police Assistance Line and Online Reporting services for Victoria Police since 2019. 

Since then, we’re proud to have already returned more than 600,000 frontline policing hours, and we continue partnering with Victoria Police to support the Victorian community by reducing time spent reporting crime. As a result of our Online Reporting service delivery, police officers are freed up to spend more time on the beat and responding to emergencies, while individuals making reports benefit from the convenience of digital reporting for non-emergency situations. 👮‍️📲 

This month, we’re excited to announce that we’ve rolled out a new Online Reporting platform uplift that takes user experience to the next level. New benefits platform users can expect to see include: 

  • An elevated and simplified step-by-step user reporting experience, including the ability to save your report and return later; 

  • The additional reporting category options of Burglary and Theft of Motor Vehicle, the availability of which we anticipate will save even more hours of frontline policing time; and 

  • Continued partnership between Serco and VicPol to ensure the best service for the community, creating procedural ease, efficiency and consistency for the handling of non-emergency crime reporting. 

Paul Clark, Serco’s VicPol Contract Manager, said: “We continue to work in a collaborative partnership with Victoria Police delivering first class innovative and cost-effective community policing services to Victorians. We expect to see even more significant frontline hour savings from this project.” 

Serco is thrilled to be able to add even greater value to Victorian police officers and the broader community with an enhanced, simplified user experience and the introduction of further reporting options. It’s yet another way we’re working to Impact a Better Future. 

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