Committed to improving health outcomes
We're proud to provide comprehensive medical, dental, and allied health service solutions to support serving members of the Australian Defence Force.
Serco provides clinical teams for the ADF’s 64 Health Centres around Australia, and at the Butterworth base in Malaysia. We are responsible for recruitment, credentialing, on-boarding, compliance, clinical professional development and workforce management.
In addition, we provide operational management and clinical governance activities, including the management of incidents, complaints and clinical risk. Serco’s workforce of over 1,700 doctors, dentists, nurses and allied health professionals support the delivery of an integrated healthcare system to over 80,000 ADF members and reservists, including hospital wards functioning on a 24/7 basis.
Our telehealth service, the Medical Advice Triage Service, is available for remote ADF personnel unable to attend a clinic. Registered nurses provide 24/7 telehealth triage and advisory services to all ADF members. The team manage up to 1000 calls a day and service the All Hours Service Line, which is a critical mental health service. We are proud of the services that we provide to Defence personnel and are proud of the work we have done since commencing in 2019 supporting response to bushfires, floods and COVID.