Facilities Management
Serco is one of the largest facilities management providers in the world. Our proven experience and broad capabilities help our customers manage and improve their infrastructure, respond to emergencies, monitor and manage their facility resources, and keep their facilities safe and secure.
Facilities Management
Serco has more than 50 years’ experience delivering facilities management services in secure environments around the world.
From correctional facilities to immigration centres, to military and defence bases, Serco helps governments meet the demands and challenges of managing complex operating environments.
We bring unique benefits to our customers by combining deep facilities management experience and capability with market-leading technology to provide a cost-efficient solution. This is underpinned by the provision of rich management information produced by the market-leading systems and technologies that we employ. Serco's best-in-class facilities management services are designed around our customer's needs using our standardised service streams as the building blocks. This means we offer our customers a flexible and adaptable service while delivering in a standardised way, leading to greater efficiency, reliability, and customer experience.
Our capabilities:
Infrastructure
• Asset lifecycle management • Energy and utilities management • Configuration and design support • Emergency management • Business continuity • Compliance management
Buildings
• Estates and portfolio management • Maintenance and Repairs • Cleaning and catering • Pest control • Security and access control • Helpdesk services • Minor capital works • Project Management
Open Spaces
• Horticultural services • Buildings and infrastructure services • Cleaning, rubbish and recyclables • Water management services • Minor capital works
Facility snapshots:
Clarence Correctional Centre
Serco was appointed in 2017 to manage operations and maintenance for the $700 million Clarence Correctional Centre project. From the outset, Serco contributed to the design phase to embed long-term asset performance and operational efficiency. The facility spans 481 acres, with 63 buildings and a gross floor area of 91,799m2, secured by over 3km of perimeter fencing.
During construction, Serco introduced innovations such as sensor-less daylight harvesting, saving 1,029 MWh annually and is expected to reduce CO₂ emissions by 16,860 tonnes over the contract’s life. A zero-waste-to-landfill initiative was implemented, with infrastructure to sort and bail recovered resources for resale.
Facilities operations are managed using MRI Evolution CAFM and Go Mobile systems, enabling real-time tracking of over 24,000 HVAC data points and supporting predictive maintenance. Serco’s FM team, comprising 17 professionals, completed over 27,000 maintenance tasks in 2024, with 61% being planned preventative maintenance, demonstrating a strong focus on asset longevity and operational reliability.
Clarence Correctional Centre began operations in 2020, setting a new standard for correctional infrastructure in Australia. The facility accommodates 1,700 inmates and employs approximately 600 staff. Serco’s FM team processes over 3,000 work orders monthly, managing more than 200,000 assets.
Adelaide Remand Centre
In 2019, Serco was awarded a contract to manage and upgrade the Adelaide Remand Centre (ARC), a high-security correctional facility in central Adelaide. The centre, which houses male remand prisoners, required urgent infrastructure improvements to meet modern safety and operational standards.
Serco’s first priority was a comprehensive Safe Cell upgrade. Within four months, 160 cells were renovated to eliminate ligature points and improve safety. Works included installing stainless steel Combi units, upgrading flooring and wet areas with epoxy finishes, and fitting new sanitaryware, mirrors, and pinboards. The $3.2 million project was completed without relocating prisoners, maintaining full operational capacity throughout.
Partnering with local contractors such as Mossop Group Pty Ltd, Serco supported the creation of over 138 jobs. The upgrade also enabled increased out-of-cell time for education and rehabilitation, aligning with Serco’s commitment to reducing reoffending.
Serco also assumed full responsibility for facilities management across ARC’s 14,734m² footprint. The FM team of six manages over 1,100 work orders annually, covering preventative and reactive maintenance across 12+ service categories, including electrical, hydraulic, mechanical, pest control, and medical equipment. Additional services include cleaning, waste management, asset data collection, inventory control, and minor refurbishments.
Further infrastructure improvements included hardening the kitchen, upgrading AVL systems, replacing hardened glass in Admissions, and refurbishing the health centre.
Acacia Prison
Acacia Prison is a medium-security facility for male offenders and the largest of its kind in Western Australia. Managed by Serco since 2006, the prison has undergone significant transformation to meet growing demands and modern rehabilitation standards.
In response to increasing inmate populations, Serco led a $100 million expansion project, completed in 2015. The project added 387 beds, including a young adult offender unit, self-care accommodation, and expanded healthcare and vocational training facilities. Delivered ahead of schedule and without incident, the project was a landmark achievement in correctional infrastructure.
Serco’s FM services at Acacia include maintenance, cleaning, catering, pest control, security systems, and minor capital works. In 2021, a new five-year contract consolidated operational and FM services under one provider, improving service delivery and performance monitoring.
The FM team handles over 3,000 work orders monthly, including 35,309 PPM and 7,628 breakdown tasks annually. The site spans 60.806 hectares, with 5.875 hectares of buildings. Systems managed include KNX Lighting, Icon Water, and Nimbus Fire.
Serco’s collaborative approach has been commended by the WA Department Of Justice and oversight bodies, particularly during the COVID-19 pandemic. Today, Acacia stands as a model for integrated correctional services, combining innovation, efficiency, and a strong focus on rehabilitation.