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“My passion is my people”

Meet Emily Edwards, driving positive outcomes for her people

Emily Edwards, a proud Whadjuk Noongar woman from the South-West of Western Australia, is a shining example of how dedication, determination, and an unwavering belief in one's culture can pave the way to success. Her journey with Serco began nine years ago in our Fiona Stanley Hospital team. Since then, Emily transitioned to a Customer Service Officer role at the hospital before moving into her current position as Diversity & Inclusion Lead for Recruitment.

Emily taking a selfie wearing her Serco First Nations polo

Emily’s role as Diversity and Inclusion Lead is more than a job, it is a passion fueled by her connection to her culture and community. “My Moort (family), My Boodja (country), and My Culture are what drive me to be the passionate Indigenous woman that I am and the ability to now be able to give back opportunities and support to my people within their career journeys,” she says. 

As an active member of our Reconciliation Action Plan (RAP) working group and Kanyini, our First Nations colleague network, Emily has also contributed to the development and will assist in the execution of Serco's fourth RAP, reinforcing our commitment to supporting positive outcomes for First Nations peoples, communities, and organisations. 

“Throughout my time with Serco, there have been exciting and positive changes in our diversity and inclusion spaces, with our RAP actions proving to make a huge difference in how we operate the business and the support offered to our First Nations employees.” 

Yet, there is still more work ahead. 

Emily recognises that among the major challenges faced by First Nations people across Australia is the sense of exclusion and the belief that they have no one to confide in. Through her position, Emily works to ensure that appropriate support networks are in place for First Nations colleagues to address this issue. 

This week marks National Reconciliation Week (NRW), and for Emily, NRW is defined by two key themes: connection and communication.  

“NRW is about uniting, understanding culture, and cultivating an environment where questions can be asked openly,” 

“Through my work at Serco I am dedicated to fostering inclusive workplaces and transforming the narrative for Indigenous people in the workplace, ensuring they feel included, heard, and empowered.” 

As part of NRW Serco is delighted to announce the launch of our fourth Reconciliation Action Plan, reinforcing our commitment to supporting positive outcomes for First Nations peoples, communities, and organisations.  

Reconciliation is a vital process in Australia that seeks to build better relationships between First Nations and non-Indigenous Australians. 

Read more

Front cover of Serco's Stretch Reconciliation Action Plan (RAP) 2024-2027