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Speaking up about serious issues

Think mycode is being broken? Speak Up – it’s the right thing to do and you’re protecting us all

One day you may see or suspect something that you think breaks the law or mycode. If you do, you must Speak Up.

By speaking up when something is wrong you can help make it right. But if you don’t say anything, the situation may get worse and increase the impact it could have on you, your colleagues and Serco. When someone Speaks Up, they’re speaking up for all of us.

  • We absolutely prohibit retaliation towards anyone who reports a violation of mycode or helps with an investigation.

  • Each concern is treated confidentially, you will be listened to and we will not allow anyone to act against someone who speaks up in good faith.

Mycode graphic

To understand our commitment to Speak Up, download our guide to Speak Up at Serco or watch the video below

Available in the following languages: English, French, German, Italian, Spanish, Dutch and Chinese

Download our guide

Two important things to bear in mind:

Speak Up is not an emergency service

If you’re worried about an immediate threat please speak to your emergency services.

Please don’t use Speak Up if

You have an issue about things like operational decisions, over time and shifts, or you’ve got a grievance or a personal matter relating to your employment. Instead, speak to your manager or human resources or Raise a concern.

This video has sub-titled versions in the following languages:
English, French, German, Italian, Spanish, Dutch, Chinese

 

Here's how to Speak Up:

First speak to local management (your supervisor, manager, HR or Ethics and Compliance Lead). Access information and resources, and to find the best person to talk to. 

If you're not comfortable doing that, then you can contact the company in confidence through Speak Up. To call toll free use the numbers provided below.

Or you can report online by going to: serco-speakup.com

You can also email a report, or problems with the hotline numbers, to [email protected] (for Serco Americas use [email protected])

Or you can write to: Company Secretary, Serco Group plc, Serco House 16 Bartley Wood Business Park, Bartley Way, Hook, RG27 9UY, UK

Country

Number

Australia

1-800-267-057

Belgium

0800-77-855

Canada

800-969-6363

Czech  Republic

800-144-561

France

0-800-91-8654

Germany

0800-1807647

Gibraltar

8800 followed by 877-517-2683

Hong Kong

800-90-5876

Italy

800-721458

Netherlands

0800-0225527

New Zealand

0800-747427

Saudi Arabia

800-850-0716

Spain

900876000

Switzerland

0800-000283

United Arab Emirates

800-0321043

United Kingdom

0808-234-9902

United States

800-969-6363

Please note that calling restrictions may apply in some countries when using mobile phones, pay phones or hotel phones. Alternative methods for reporting include use of a landline phone or reporting online.

Confidentiality

All the information relating to the concern you raise will be handled confidentially. This means that it will only be shared on a strict need-to-know basis with a limited number of people involved in handling the case.

Information will only be disclosed outside of Serco if Serco is required to do so by law, it is in the public interest, or required under contractual obligations with a Customer. You can also help keep the case confidential by not discussing it with other colleagues or anyone else (including outside of Serco such as relatives and friends).

Your identity will be kept confidential so long as it does not compromise, hinder or otherwise frustrate any investigation. Where necessary or required by law, your identity or information may be disclosed to the appropriate government body or the police or someone else with your prior consent.

Supporting and cooperating with investigations

Every issue you raise is reviewed and whenever it’s required, it will be investigated. The purpose of any investigation is to gather and establish the facts relating to specific incidents, events, claims or allegations. It will be thorough, fair, balanced, and transparent. We all have a responsibility to support and cooperate with any investigation and carry out any actions that are agreed.

We absolutely prohibit retaliation and will not allow anyone who reports a violation or helps an investigation, and we promise to protect you and respect you for having the courage to live mycode.

Discover more...

Making a tough decision

Our decision making guide can help you, it takes you step-by-step through your issue.

Asking a question or raising a concern

You may feel uneasy, worried or ignored. When this happens, there is help at hand. 

Understanding when to say no

Sometimes you can find yourself in an awkward situation and you are not sure if you should say no.

Managing others

If you’re a manager, you’ll find information about the responsibilities you have for particular issues.