Care

We invite, listen to and respect the views of others inside and outside Serco

We’re conscious that we cannot do it all by ourselves and ask for help when necessary

We work well with people who have different ideas, perspectives and backgrounds

We understand how our behaviours can be interpreted and consider the impact they have on others

We understand the importance of others’ feelings and take time to appreciate the things that matter to them 

We respect confidentiality and take the greatest care of personal data

We always use language that is appropriate and respectful 

We treat others as they would want to be treated

We do everything we can to make a positive difference 

We take the time to build effective relationships with customers, stakeholders, colleagues and partners

We are respectful of colleagues and those we serve

We support colleagues to fulfil their responsibilities and potential

We show compassion, care and empathy

We never tolerate discrimination or harassment

We encourage open feedback and debate

We give time to everyone who needs help, even when the pressure is on

We create an environment where colleagues feel safe and supported

We are aware of the needs of our customers and communities and discuss them with the team

We actively build relationships with customers and partners

We communicate with and involve those affected by our decisions and actions

We build an inclusive culture that values equality and removes barriers to belonging

We consider the impact on customers, communities, and the environment in everything that we do

When we blame others for our mistakes

When we show little sign of co-operating with colleagues

When we refuse to share information to maintain an advantage over others

When we deliberately exclude others from activities knowing they could benefit from being involved

When we ignore customer requests and don’t respond to their concerns

When we close down others by being judgemental, interrupting or talking-over them

When we ignore others’ opinions if they do not appear to be in line with our own

When we humiliate and intimidate others

When we are disrespectful, insensitive or unhelpful to customers

When we upset others by the manner we adopt

When we misuse customer or employee personal data