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We care deeply about the services we provide and the communities we serve, and we look after each other

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We work together to deliver high-quality public services, often of great importance to the nation or the community. We take care of each other, and those we serve, and we aim to make a positive difference to people’s lives.

We each bring our Values to life through the ways we behave as colleagues, managers or leaders. This is how we bring CARE to life.

  • We invite, listen to and respect the views of others inside and outside Serco

  • We’re conscious that we cannot do it all by ourselves and ask for help when necessary

  • We work well with people who have different ideas, perspectives and backgrounds

  • We understand how our behaviours can be interpreted and consider the impact they have on others

  • We understand the importance of others’ feelings and take time to appreciate the things that matter to them 

  • We respect confidentiality and take the greatest care of personal data

  • We always use language that is appropriate and respectful 

  • We treat others as they would want to be treated

  • We do everything we can to make a positive difference 

  • We take the time to build effective relationships with customers, stakeholders, colleagues and partners

  • We are respectful of colleagues and those we serve

  • We support colleagues to fulfil their responsibilities and potential

  • We show compassion, care and empathy

  • We never tolerate discrimination or harassment

  • We encourage open feedback and debate

  • We give time to everyone who needs help, even when the pressure is on

  • We create an environment where colleagues feel safe and supported

  • We are aware of the needs of our customers and communities and discuss them with the team

  • We actively build relationships with customers and partners

  • We communicate with and involve those affected by our decisions and actions

  • We build an inclusive culture that values equality and removes barriers to belonging

  • We consider the impact on customers, communities, and the environment in everything that we do

  • When we blame others for our mistakes

  • When we show little sign of co-operating with colleagues

  • When we refuse to share information to maintain an advantage over others

  • When we deliberately exclude others from activities knowing they could benefit from being involved

  • When we ignore customer requests and don’t respond to their concerns

  • When we close down others by being judgemental, interrupting or talking-over them

  • When we ignore others’ opinions if they do not appear to be in line with our own

  • When we humiliate and intimidate others

  • When we are disrespectful, insensitive or unhelpful to customers

  • When we upset others by the manner we adopt

  • When we misuse customer or employee personal data

Discover more...


We work hard to earn trust and respect.


We aspire to be better than anyone else at what we do.


We want to be proud of what we do.

Serco and proud

What makes our company special – a company people are really proud to be part of?