Pride

We develop and maintain great relationships 

We take pride in our work and that of our colleagues

We are ambassadors for Serco and show respect for the organisation

We demonstrate a positive, professional attitude

We share skills and knowledge, and encourage and support others in applying their ideas

We are willing to ‘go the extra mile’ 

We can be relied on when the going gets tough

We celebrate good performance and take the time to thank and praise others

We celebrate team successes and contribute to a positive team spirit

We ask questions when needed and check that we understand the answers

We seek to learn from colleagues

We are flexible and do what needs to be done

We take responsibility for our own performance and development

We are flexible and support colleagues to build a successful team

We work with colleagues for the benefit of the customer

Whenever we can, we share know-how, skills and expertise with colleagues

We do all we can to be the best at what we do

We lead by example and build a culture of excellence 

We create a positive team spirit

We recognise and praise the achievements of our team

We inspire and engage others through our management style

We value opinions within our team

We ensure everyone understands the responsibilities of their role

We actively review, plan and evaluate individuals’ training needs

We take time to thank those who have performed well

We celebrate team successes

We build good morale and co-operation within the team

We value our team and make time to support their contributions

We identify strengths and weaknesses within the team

We are visible and accessible

We are accountable for our actions and behaviours and consider how they affect others

We encourage the team to work together for the benefit of customers

We encourage collaboration across other teams

We work to build commitment and engagement and improve our team’s behaviour

We provide a clear vision and act as a role model to set the standards

We develop a culture that delivers the best results

We challenge and address poor performance

We actively encourage feedback to identify our strengths and weaknesses and motivate self-development

We recognise talent within teams, develop potential and encourage ambition

We recognise achievements, reward outstanding contributions to service delivery and celebrate success

We build a team environment where colleagues know each other well and collaborate together

We inspire others to achieve their full potential

We proactively encourage feedback and debate

We lead by example - influencing and inspiring confidence in others

We inspire a one team culture

We build team engagement and joint ownership of our goals

We encourage constructive challenge and set an example for personal development

When we say one thing and do another

When we behave in a way that gives Serco, our contracts, or our colleagues a bad name

When we show a lack of concern in the quality of our work

When we ignore problems, don’t use our initiative and hide behind our job descriptions

When we don’t say ‘thank you’

When we actively hamper the improvement and delivery of excellence

When we react inappropriately to challenge or feedback

When we are complacent

When we behave in a way that might put others at risk

When we display a negative attitude towards colleagues and customers

When we do not take responsibility for our actions, admit we are wrong or recognise how our actions affect others

When we choose not to work as a team by pursuing our own agendas

When we put our own self-interest above the needs of our customers, end users or colleagues