Colleague experience

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Colleague experience

Colleague experience is a core driver of performance. Clear structures and processes enable us to listen, learn and act decisively on what matters most to our colleagues.

Throughout the year, we have acted on feedback from last year's employee engagement survey through targeted regional commitments, locally owned action plans, and continued investment in global solutions. Highlights include:

Commenced the implementation of the Beekeeper Colleague Connection platform. This mobile-first tool will enable consistent communication, feedback, recognition and resource access for all colleagues, including those in frontline or remote roles. The roll-out of Beekeeper will strengthen connection, visibility and belonging across our global workforce.

Colleagues from Serco Skills contract on a training course

Launched Grow with Serco, inviting colleagues to take charge of their development while building a stronger, more future-ready Serco. This programme included our Talent Hub, Serco Standards, License to Lead and License to Learn products.
Held a Learning & Careers Festival in Asia Pacific on topics including creating a caring culture, belonging behaviours and psychological safety.

Held a career week for colleagues in the Middle East featuring six interactive sessions aligned to the Serco Standards, complemented by Grow with Serco roadshows held across the Kingdom of Saudi Arabia and the United Arab Emirates.

These initiatives are supported by our commitment to meaningful, active colleague listening. Employee Voice remains a specific focus at Board level, with oversight supported through a dedicated Colleague Connection role that ensures colleague insight is heard directly and consistently within Board discussions. This covers a range of areas including mental health feedback, supporting programme design.

Case study

We are committed to recognising the exceptional contributions our people make to our customers, service users, and organisation. Our annual Impact Awards continue to strengthen colleague experience, celebrating the individuals and teams who embody our Values of Trust, Care, Innovation and Pride.

In 2025, we received 967 nominations across our four Divisions. Together, these actions are shaping a culture where colleagues feel safer, more connected and better supported to grow.