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We measure impact through equitable, meaningful and safe employment.

At Serco, our 'People' metrics are aligned to UN Sustainable Development Goal 8 - decent work and economic growth: promoting inclusive and sustainable economic growth, employment and decent work for all.

Our metrics

Site Technician Lee Rowland sets up an exercise on the fire ground at the International Fire Training Centre.

Safe operations

Our vision is Zero Harm. Our work is never so urgent or important that we cannot take time to do it safely.

Serco colleague instructing Navy trainees in a ship bridge simulator

Health and wellbeing

We aim to have people who are healthy, offering them engaging and meaningful work opportunities that support positive mental health and personal wellbeing.

Smiling Prison Escort Custody office standing alongside white vans for transportation

Diversity and inclusion

We aspire to have great people who are engaged and reflect the communities they serve.

Human rights and modern slavery

We aim to protect the human rights of all those we employ and others who use the services we provide.

Production Controller Daryl Wise and Apprentice Engineer Jake Boulton perform tests with the GPSE system

Skills and development

We encourage everyone to develop the skills and gain the experiences to realise their full potential.

Group of Serco employees at Homer Road offices having a discussion in front of the Serco Values notices


We are clear about our values, what we believe in and the ethics and business standards and procedures we will operate to.

Explore our positive impact