Safe operations

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Safe operations

Operational excellence relies upon how effectively we manage risk, reinforce behavioural standards and support our people to deliver.

reduction in LTIs

reduction in days lost to LTIs

As voluntary attrition has declined over two years, days lost to Lost Time Incidents (LTIs) reduced by 49%. These twin improvements are closely linked: more stable, better equipped teams reduce avoidable risks and support safer, more consistent delivery of services for our customers.

We continue to develop our understanding of risk indicators and trends through improved use of data and reporting. This has enabled us to focus on proactive mitigation in high-risk settings within which we operate.

Serco Detention Custody Officer leaning on balcony rail

Highlights include:

Expanded the use of body-worn cameras and rigid handcuffs whilst also refreshing prevention training for colleagues in Justice and Immigration.
Introduced digital monitoring and technology-enabled risk management systems support earlier risk identification and faster intervention, helping protect colleagues and service users.

Increased the coverage of Samba Safety telematics in North America, providing real-time visibility of driving risks.

Introduced additional vehicle safety lighting in UK Environmental Services fleets to improve frontline protection in dynamic operating conditions.
Launched a new ‘Psychological Consequence LTI’ metric internally to monitor psychosocial risks in our operations with the same forensic rigour as physical risks.

Find out more on our dedicated Health and Safety page and access our Group Health, Safety and Wellbeing Policy Statement which covers Serco employees and contractors.

Case study

Serco, in partnership with Fleetclear, is proud to have won the Advanced Fleet Management and Software Innovation award at the CiTTi Awards 2025, held in London on 25 November.

The award celebrates a breakthrough safety system called the Live Lane Information System (LLIS), technology designed to protect waste and recycling crews working near live traffic.

Every day, our teams need to step into busy roads to collect waste and recycling. LLIS uses smart cameras and AI to spot approaching vehicles up to 30 metres away and gives crews a clear visual and optional audible warning before they step out. It’s a simple idea that can make a big difference, helping ensure our people get home safely at the end of every day.