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Fair treatment

Equal opportunities and respect are important to every Serco workplace and team, and provide the foundation for the kind of environment we all want to work in. 

One of mutual trust and respect, which embraces diversity and values everyone for their merits. A place where people’s rights are honoured and they are treated fairly and consistently. Where we are given equal opportunities to be at our best, develop our talents and build our careers. We expect our suppliers to do the same. 

It’s in all our interests to stop unfair treatment and discrimination in their tracks. If we ignore discriminatory behaviour and allow it to take root, we can all become victims in the end. 
 

What we expect from you

We expect you to:

  • work with us to build trusting, collaborative and constructive relationships.

  • ensure employment – including hiring, payment, benefits, advancement, termination, and retirement – is based on ability and not on beliefs or any other personal characteristics. We encourage you to consider providing employment opportunities to under-represented groups in the workforce.

  • not discriminate against a colleague’s gender, race, colour, national or ethnic origin, sexual orientation, gender identity or expression, religion, political belief, trade union activity, marital status, caring responsibilities, disability, age, citizenship or any other characteristic protected by law.

  • ensure women workers receive equal treatment in all aspects of employment. Pregnancy tests will not be a condition of employment and pregnancy testing – to the extent provided – will be voluntary and the option of the worker. In addition, workers will not be forced to use contraception.

We encourage you to:

  • have a strategy, plan and evidence of action to provide employment opportunities to under-represented groups, and developmental opportunities to under-represented groups in your workforce and supply chains.
     

What you can expect from us

We are committed to:

  • treating you with fairness and respect and to work jointly with you to build trusting, collaborative and constructive working relationships. 

  • following all laws that protect the rights of any protected status.

  • not discriminating against a colleague’s gender, race, colour, national or ethnic origin, sexual orientation, gender identity or expression, religion, political belief, trade union activity, marital status, caring responsibilities, disability, age, citizenship, or any other characteristic protected by law.

  • providing equal opportunities for access to work and career progression for under-represented communities such as ex-offenders, disabled people, long term unemployed, multi-ethnic people etc.

  • dealing fairly with those in our supply chain and will avoid passing down unreasonable levels of risk to subcontractors who cannot reasonably be expected to manage or carry these risks.

  • encouraging and not creating barriers to the use of small and medium-sized enterprises who are qualified to provide goods or services.

  • that all our service users, especially vulnerable users, are treated with courtesy and that their dignity, safety, security, and wellbeing is always treated as a priority concern.

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