Celebrating 30 years of service to Australia

In 2019 Serco proudly celebrated 30 years of service to the Australian public. On 1 May 1989 Serco Australia began operating in Western Australia with a small team providing facilities management services.

Since that time, we have grown to now employ more than 10,000 Australians across the country, operating from 50 locations in all states and territories.

Serco Australia Chief Executive Officer Mark Irwin said the company had started with a focus on delivering excellent services to the Australian public on behalf of Government, and had maintained that focus over the 30 years.

“The world has changed a lot since 1989, not least the amount of new technology that pervades our lives. But the constant has been, and will always be, the importance citizens place on the quality of their public services,” Mr Irwin said.

“To be able to celebrate 30 years of service is a significant achievement and testimony to the fantastic staff we have had over the time. We have a cross section of employees that I think is unique to any other Australian company, including doctors and allied health professionals, engineers, technical specialists, master mariners, cleaners, call centre operators and most vocations in between.

“Our success is built on the ability to stand behind our customers and ensure the value delivered to the Australian public is maximised. We are a strategic partner that governments trust to deliver sensitive and complex public customer services and to implement successful first-generation outsourcing transitions.”

Timeline of our operations in Australia over 30 years

Serco Australia's Operations Today