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Welcome to Serco.com. Please review the region selection dropdown just below to get the most relevant content to your region.

About Serco Middle East

We have been operating in the Middle East since 1947 and have a profound understanding of the region; delivering public services to customers on behalf of governments, semi-governments and large private corporations.

We manage workforces, assets and data for our clients, bringing services excellence through our user centred research and design agency – ExperienceLab.

Our purpose is to realise our government’s visions by designing, developing and maintaining world-class experiences and services for everyone. With nationalisation at the core of our strategy we do this alongside our national talent, developing the future leaders of tomorrow.

Where we work

Transport

Serco supports international and regional airports to provide safe and efficient services to civilian, commercial and military entities, with passenger experience a top priority. With global and local experience across multiple services from facilities and asset management to air traffic control to user centred design for new or upgraded airports, clients can benefit from multiple service packages or our total airport management solution to optimise and improve airport operations. We have years of experience in the design, operation and maintenance of heavy rail, light rail, and trams in the region.

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Government Services

Through highly secure and regulated best practice and standards, we deliver optimisations that improve citizen happiness through enhancing the quality of government services. We drive operational and cost efficiency on key services through process improvement, innovation and transforming citizen experience. A user-centred approach is taken across all aspects of service delivery within contact and call centres, complex case management and digital transformation contracts.

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Healthcare

From the operational management of hospitals to the optimisation of patient experience, we are committed to supporting the delivery of better healthcare and improving patient outcomes.

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Defence

Trusted by military organisations to deliver critical support services and operate sensitive facilities across the world across sea, land, air and space. From O&M of the Navy’s vessels to base and logistics management for paramilitary and national defence clients.

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Justice and Immigration

Serco’s global capabilities extend across border protection, immigration secure detention, prisoner escort and case management which, when combined, enhance the security of the nations within which we work.

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