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Healthcare and Facilities Management

From the operational management of hospitals to the optimisation of patient experience, we are committed to supporting the delivery of better healthcare and improving patient outcomes.

Serco is trusted to manage vital healthcare services in the Middle East. We are able to bring to bear our regional and global experience within healthcare, as well as draw on our broader cross-sector expertise in facilities management, service design, effective cleaning regimes, asset availability and utilisation, and digital automation.

We are the only outsourced facilities management provider to have mobilised a mega-hospital project in the GCC region. These projects are complex, with challenging multi-stakeholder environments. We excel at assisting all parties in foreseeing challenges before they arise, mitigating risk and developing pragmatic solutions. 

Our contracts include delivering facility management services to Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, as well as a range of private medical facilities in Saudi Arabia.

Integrated Facilities Management

Serco has extensive experience in delivering essential healthcare facilities management services. From mission critical building maintenance to hospital facilities services such as catering, cleaning, and porter services, we specialise in delivering a better environment for healthcare and supporting improved patient outcomes. 

The healthcare sector is under unprecedented pressure. We deliver integrated facilities management services that improve the patient experience during treatment, which can significantly enhance the chances of a successful recovery. This, in turn, benefits our customers and governments, both reputationally and financially.

We do this by supporting a positive environment for patients, their families and those looking after them. We facilitate easy access to care, faster recovery for patients, an efficient hospital discharge process, and quicker bed turnaround while reducing the chance of infection and avoiding relapse, extended stay or readmission.

Serco brings experience and best practice from our global healthcare business, as well as learnings and innovations from other market sectors, to provide the most economically viable and professional service delivery

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Interesting facts

  • We have operated in the Middle East since 1947, starting with air traffic control, but have since expanded to deliver award-winning services to leading healthcare providers.

  • We currently provide facilities management to 10 hospitals in the region, employing a workforce of over 2,000 people.

  • We deliver services to 1,250 patient beds in the region and over 10,000 globally.

  • Global best practice underpins/guides our service design (HTM, HBN, BICSc, NHS guidelines 2007, LEED, JCI, NFPA, BSI PAS 2014, ISO).

  • We assist customers in achieving accreditations and licensing (JCI, HAAD and LEED certification).

  • We are proud to have won the internationally recognised Cleveland Clinic Caregiver Award.

Contact us for further information on Serco’s Healthcare and Facilities Management services.