Serco Institute – Middle East
The Serco Institute is an international think tank – established by Serco – working to help governments develop the next generation of public service solutions for citizens.

Who are we?
We are a team of strategic thinkers with international experience across policy, innovation and public service delivery.
Governments worldwide are facing increasing costs, demands, deficit challenges, and expectations from citizens who are in return often experiencing underwhelming user experience and inadequate public service outcomes.
In light of this, we seek to improve the efficiency of the services governments deliver; make current and future public service solutions more citizen-centric and outcome-focussed; and engage with some of the biggest societal and economic trends affecting what governments will need to deliver to their citizens in the years to come.

Work with us
We work independently and with others to create and curate innovative thinking and solutions that enable governments to improve public services.
Working collaboratively and through partnerships with government, the private sector, academia, the voluntary sector, and with citizens we develop thinking and co-create innovation that drives citizen-centred, outcome-focused, cost-effective public service solutions.
If you would like to work with us then please do get in touch via [email protected]