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Welcome to Serco.com. Please review the region selection dropdown just below to get the most relevant content to your region.

Culture and Values

Our culture is based on a set of four values - Trust, Care, Innovation, Pride - that shape our individual behaviours and hence the way the company behaves. They ensure we are all working from a commonly understood base that can be consistently applied across our organisation.

Our values need to be lived every day, used to help us work through any challenges we may face and help us recognise and celebrate our achievements. They guide us in our dealings with colleagues, customers, suppliers, partners, shareholders and the communities we serve. 

Trust

We deliver on our promises; are open, straightforward and honest; do the right thing; and take personal responsibility for getting things done.

Care

We work together to deliver high-quality public services, often of great importance to the nation and the communities we serve.  We take care of each other, and those we serve, and we aim to make a positive difference to people’s lives.

Innovation

We continuously improve our ways of working, and try new ideas, big and small. We share our knowledge and experience and embrace change, knowing that if we don’t provide innovation and value for money to our customers, our competitors will.

Pride

We know that the work we do is important, and we take pride in doing it well. We value energy and enthusiasm, skill and experience, and an ability to make hard work fun.  We contribute both as individuals and as part of a team.

Our Services

Fire and Rescue Services

We improve citizen and resident safety through fire and rescue consultancy, training and operations

Asset Management

Our end to end integrated solution can transform the operations and maintenance of your assets to deliver higher levels of performance.

Facilities Management

We maintain and operate businesses, malls and residential communities across the Middle East

Workforce Management

We ensure the right people are in the right place, at the right time and with the right skillset to deliver optimised service excellence to our clients and their customers.

Nationalisation

We understand the importance of the government visions of the countries in which we work and we are dedicated to developing nationals into future leaders.

Customer Experience

We help organisations to design, transform and deliver experiences that make their customers happy

Middle East Perspectives