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Defence

Trusted to deliver critical support and operate sensitive facilities by military organisations around the world, we have deep expertise in delivering economical and high quality defence services.

Supporting armed forces to support the nation

Serco provides critical support services to defence forces around the world, operating both in-country and embedded within deployed forces. We have breadth and depth of expertise across all military environments, including space, maritime, land, and air.

We maximise the capacity of defence organisations by delivering economic and effective, high-quality support services to military commands and personnel around the globe.

Our highly-qualified, specialist teams, who are often recruited from military backgrounds, understand the unique demands of the organisations they serve so are able to work hand-in-hand with service personnel wherever they are needed.

Operational excellence, dependable performance, and top quality delivery means we can guarantee military assets are always mission-ready.

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Defence in the Middle East

Serco is trusted to deliver a range of critical defence support services and operate sensitive military facilities in the Middle East.

We are the single prime contractor delivering fully integrated logistics and base support services to the Australian Defence Force across the Middle East, and are proud to provide the UK Armed Forces with real life support services to their troops in the United Arab Emirates.

Through our UK-based and Cabinet Office endorsed Emergency Planning College we train defence and security personnel across the Middle East in contingency planning, business continuity planning, and other key skills either in the UK or in country.

Highlights

  • Our key contracts include real life support to UK Forces in the UAE, Logistics and Base Services to the Australian Defence Force across the Middle East, Airfield Communications to the Bahrain Defence Force.

  • We have been operating the air traffic control in Sharjah and Bahrain since 1947 and are now the largest non-government operator of air traffic control in the world supporting customers in UAE, Iraq, Bahrain, UK and North America.

  • We deliver critical integrated base support services including catering, cleaning, accommodation management, logistics, power supply, fleet management, procurement, laundry, retail, help desk, ranges, and contract management.

  • We are the primary deliverer of base support to the Royal Air Force, providing services at 9 of 17 airfields in the UK.

  • For the UK Ministry of Defence, through the Defence Business Services contract, Serco saved more than £110m from the customer’s cost base over 4 years, whilst simultaneously exceeding KPIs, significantly enhancing operational effectiveness, increasing customer satisfaction rates, and lifting DBS staff engagement results.

  • We are at the heart of the UK’s defence capability, including enhancing the productivity and effectiveness of Merlin helicopter Depth Pulse lines, providing services to Tornado, Typhoon, Chinook, Sea King, and Hercules engines.

  • We provide and operate nearly 120 support vessels (from 100 to 25,000 tons) for the Royal Navy in the UK and Royal Australian Navy.

  • We run programmes with and have strong links to educational providers such as King’s College London, Cranfield University, UCL, and Saïd Business School at Oxford University.

  • We operate joint civil/military airspace where military traffic crosses civilian routes.

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The value we bring...

Transferable Global Experience

Serco is trusted to deliver critical support services and operate sensitive facilities by defence ministries in the US, UK, Australia, and the Middle East. Our longstanding experience with armed forces around the world is wide from running marine operations and base management to the modernisation of ships and maintenance of aircraft, from the operation of nuclear facilities, analysis of cyber activity, and the management of satellite systems to delivering training, strategy, and leadership programmes.

Public Service Ethos

Many of our people have military backgrounds and a public service ethos runs through our organisation. We manage and select our people to reinforce the values to which we aspire. We invest in training to help them live those values day-to-day. They are motivated and empowered to make a positive difference beyond meeting the basic requirements of the contract.

Expert and Empowered People

By co-locating with our military customers, we can invest time in getting to know what’s important, what’s expected, and what innovations will make a real difference. We actively sponsor military reservists and recruit services personnel who are able to operate seamlessly with the military as part of a blended workforce with the ability to deploy to the front line.

Ability to Test and Innovate

We draw on best practice processes and intelligent management systems from our cross-sector operations around the world, from the use of computer aided facilities management and cleaning regimes to data analytics.

Citizen-centred, Outcome Focussed

We measure our performance across a broad spectrum of metrics, including the satisfaction of service personnel who depend on us. We run open complaints processes and partnering boards with our customers.

Trusted Partnership

We’re as transparent as possible, often providing real-time performance data and maintain excellent communication with those we work with. OEMs such as Lockheed, Boeing, Rolls Royce, BAE Systems, and Leonardo choose to partner with Serco for our technical and service expertise, which enables us to ensure the operational readiness of aircraft, ships, and land based facilities at lower cost. 

Scalable and Customised Solutions

We offer excellent training and good benefits, ensuring our technical specialists are highly motivated and willing to mobilise and travel to any point in the globe at short notice. We even deploy technicians to maintain IT infrastructure of Navy vessels whilst at sea. Where we operate whole facilities, we are able to surge and deploy people where they are needed.

Full Service Integration

We bring enterprise to our work, helping identify better ways to make defence operations more effective and more efficient. Where we operate integrated contracts we are able to take a system-wide approach and look across the enterprise to deliver efficiencies, simplifying complex problems and removing needless processes.

Strong Governance and Risk Management

Improved corporate standards, organisation-wide training, clear operating procedures, and disciplined management processes help ensure strong governance, risk management, operational excellence, clear accountability, and excellent performance. The Serco Management System defines rules that govern the way we operate. Almost all of our contracts include measureable KPIs by which we track and drive performance.

Contact us for further information on Serco’s Defence services: