Serco’s improves the lives of citizens and residents through our provision of enhanced digital asset management and operations of key properties across the region.
We enhance our client’s capability to deliver their core services. Serco manages and operates a multitude of properties, including universities, financial institutions and retail facilities, delivering optimised services and supporting our clients’ visions.
Fire and Rescue Services
We improve citizen and resident safety through fire and rescue consultancy, training and operations
Asset Management
Our end to end integrated solution can transform the operations and maintenance of your assets to deliver higher levels of performance.
Facilities Management
We maintain and operate businesses, malls and residential communities across the Middle East
Workforce Management
We ensure the right people are in the right place, at the right time and with the right skillset to deliver optimised service excellence to our clients and their customers.
Nationalisation
We understand the importance of the government visions of the countries in which we work and we are dedicated to developing nationals into future leaders.
Customer Experience
We help organisations to design, transform and deliver experiences that make their customers happy
Case Studies
Middle East Perspectives
Fri 09 Sep, 2022
Why take the risk? Privatise your fire and rescue services
Organisations should not be willing to take a considerable risk by in-sourcing a critical service like fire and rescue. Learn more about the benefits of outsourcing this service…
Read article
Tue 16 Aug, 2022
TL Human-Tech collaboration: Higher quality services at lower cost
Many public and private-sector companies still rely on contact centres as the primary method of communication between businesses and customers.Read article
Fri 20 May, 2022
Transforming customer experience in the transport sector
With the number of commuters and travellers increasing, delivering a fantastic customer service where people feel safe and comfortable is paramount.Read article
Fri 09 Sep, 2022
Why take the risk? Privatise your fire and rescue services
Organisations should not be willing to take a considerable risk by in-sourcing a critical service like fire and rescue. Learn more about the benefits of outsourcing this service…
Read article
Tue 16 Aug, 2022
TL Human-Tech collaboration: Higher quality services at lower cost
Many public and private-sector companies still rely on contact centres as the primary method of communication between businesses and customers.Read article
Fri 20 May, 2022
Transforming customer experience in the transport sector
With the number of commuters and travellers increasing, delivering a fantastic customer service where people feel safe and comfortable is paramount.Read article