Skip to content

Welcome to Serco.com. Please review the region selection dropdown just below to get the most relevant content to your region.

Resilience We help organisations strengthen resilience so they can anticipate disruption, respond with confidence, and maintain critical services when it matters most.

Our resilience services

Resilience strategy and frameworks

Business continuity and operational resilience frameworks
Governance and decision-making structures
Critical service mapping and impact tolerances

Risk and scenario analysis

Business impact analysis (BIA)
Threat and vulnerability assessment
Scenario design and stress testing
Supply chain and dependency risk mapping

Training and exercising

Executive crisis leadership training
Cyber and crisis simulation exercises
Tabletop and operational exercises
Decision-making readiness drills risk mapping

Crisis communications

Crisis communication strategies and messaging frameworks
Media response preparation
Spokesperson training

Rapid mobilisation of trained operational teams

Scalable response capability aligned to risk levels
On-the-ground support during incidents or heightened risk

Recovery and continuous improvement

Recovery planning
After-action reviews
Capability maturity assessments and improvement roadmaps

Crisis and incident management

Crisis management frameworks and response structures
Incident playbooks and escalation protocols
War-room design and facilitation

Understand how we can support you in your resilience journey:

Your Details


At Serco, we are committed to ensuring that your personal information is protected.

Your privacy is important to us and it is right at the heart of our business. Please see the contents on our privacy page for information about how we collect, handle, share and protect your information when you use our website, services and goods.

Most organisations aren’t as ready as they think

Do you face increasing pressure to manage disruption and uncertainty? >  Do leadership teams lack confidence in crisis decision-making or response coordination?
>  Are you operating in environments exposed to cyber threats, climate events, system failures or geopolitical disruption? >  Is your organisation reacting to incidents rather than proactively preparing for them?
>  Do your existing plans reflect current operating conditions ?
 
>  Has your response capability been tested under real pressure?
 
>  Have you the ability to scale up at pace?  

 


Most organisations don’t know how their plans will perform today, because they haven’t been tested or revisited.

 

Team workshop

Why resilience planning needs a rethink in today’s risk environment

Patrick Hallgate discusses how across the Middle East, resilience and rapid response planning has become a priority for organisations operating in increasingly complex and uncertain environments.

If you would like to understand how we can support you please email [email protected]