Middle East Perspectives
Observations and insights on topical issues within the sectors we work in, written by experts at Serco Middle East.
Thu 15 Apr, 2021
Three areas to consider to optimise your business in the Kingdom
Optimisation is the word on everyone’s lips this year; whether it is to save costs or improve efficiency, businesses should look at these three areas – workforce, asset management and data...
Wed 07 Apr, 2021
Fire and rescue services are more complicated than you think
The acceleration of construction and technology in the Middle East often means that certain industries are playing a continual game of ‘catch up’ in order to meet the requirements of rapidly constructed mega-cities.
Thu 28 May, 2020
How outsourcing can help save the transport sectorThe world as we know it has changed. Gone are the days when travel was as simple as jumping on a plane; now we are living in an entirely different world...
One such industry that remains in the midst of this phase is fire and rescue services; a critical element of ensuring the safety of the population.
Knowledge transfer is key to accelerating Saudi’s Nationalisation Agenda. Through Vision 2030, the Kingdom will gradually reduce the reliance on international contractors by fostering the skills, capabilities, experiences and qualified personnel within its own populace.
Sun 24 Jan, 2021
The future of passenger experience: Research findings and key considerations2020 turned the transport sector on its head. Since the outbreak of the COVID-19 pandemic, cities across the world have enforced restrictions on public transport in order to limit transmission of the virus and ensure public safety.
Sun 10 Jan, 2021
2021: The year of innovation, data and collaboration
In a post Covid-19 era, service excellence in all sectors and putting end-users first to improve experiences will be front and centre for the UAE. More and more governments will turn to outsourcing in 2021 in the wake of the pandemic, to give more flexibility, increase cost savings and to increase efficiency, thus enabling governments and entities to focus on their main areas of specialism and the tasks at hand.
Mon 15 Feb, 2021
Challenge your potential providers not only to offer a low cost service, but one enriched with value for money
It’s taken longer than anticipated, but the momentum of the vaccination programmes mean that the COVID-19 pandemic could finally become under control. After a turbulent year that has impacted international markets throughout all sectors, and even risks the end of certain industries we’ve known and loved, a phased return to normality could soon be under way.
Thu 19 Nov, 2020
Why Digitisation of Healthcare is Empowering Better Decision-MakingNow more than ever, there is an opportunity to reinvent the healthcare system in the Middle East. In the past, the focus was centred around the physical hospital infrastructure, but now the changing healthcare systems in countries like Saudi Arabia and the UAE has shown...
Optimisation is the word on everyone’s lips this year; whether it is to save costs or improve efficiency, businesses should look at these three areas – workforce, asset management and data.